Job Opportunity (Freshers): Customer Support Executive with package up to 3 LPA!

Designation: Customer Support Executive

Experience: Freshers (0-1) Years

Salary: up to 3 LPA

Location: Karnataka-Bangalore

Company: Alorica

Apply at: https://www.erekrut.com/jobs/customer-support-executive-job-at-alorica-erekrut-job-portal/

Key Responsibilities:

1. Customer Interaction: Engage with customers via phone, email, and chat to address inquiries, resolve issues, and provide information about our products and services.
2. Problem Solving: Diagnose and troubleshoot customer issues, offering effective solutions while ensuring a positive customer experience.
3. Documentation: Maintain accurate records of customer interactions, inquiries, and resolutions in the company’s CRM system.
4. Collaboration: Work closely with other departments, such as sales and technical support, to ensure seamless service delivery and issue resolution.
5. Feedback Collection: Gather customer feedback and insights to help improve products and services.
6. Training Participation: Attend training sessions to develop product knowledge and enhance customer service skills.

Key Qualifications:

• Education: Bachelor’s degree in any field (fresh graduates are encouraged to apply).
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
• Customer Focus: A genuine desire to help customers and deliver exceptional service.
• Adaptability: Ability to thrive in a fast-paced environment and manage multiple tasks efficiently.
• Team Player: Collaborative mindset with a willingness to learn from colleagues and contribute to team success.
• Technical Skills: Proficiency in using computers and familiarity with CRM software is a plus, but not mandatory.

How to apply?

It's simple! Follow the below mentioned steps:

Click on this link: https://www.erekrut.com/jobs/customer-support-executive-job-at-alorica-erekrut-job-portal/

Now you have 3 options: APPLY NOW, SMS to RECRUITER, SEND COVER LETTER

Go as per your preference!

We suggest you to Click on APPLY NOW and complete the process first and after that reach out to the Recruiter Directly by either clicking on SMS to RECRUITER or SEND COVER LETTER. This will help in increasing the chances of getting a call back from the recruiter instantly.

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