Job Opening-Freshers: India’s first online direct to consumer cosmeceutical brand is hiring freshers at Erekrut!

Teleperformance: A global digital business services company serving many of the world's best brands is hiring freshers at Erekrut!

Designation: Customer Support Executive

Experience: Freshers (0-1) Years

Location: 182/83 Level, 2, Phase - I, Industrial Area Phase I, Chandigarh, 160002

Vacancies: 4

CTC: 25k

Apply now at: https://www.erekrut.com/jobs/customer-support-executive-job-at-chandigarh-chandigarh-erekrut-job-portal/

For better results: Click on Apply Now > Send Cover Letter (pre-defined editable template is available)

? Sending a cover letter to a recruiter can personalize your application, showcase relevant skills, demonstrate genuine interest, address specific points, and help you stand out from other applicants.

Job Description:

They are seeking a Customer Support Executive to join their team. This role is ideal for someone who is passionate about skincare, customer service, and enjoys helping others. As a Customer Support Executive, you will play a crucial role in ensuring the customers have a positive experience with the brand.

Key Responsibilities:

1. Respond to customer inquiries and concerns via phone, email, and live chat in a timely and professional manner.
2. Provide accurate information about our products, including usage instructions, ingredients, and benefits.
3. Assist customers in placing orders, processing payments, and tracking shipments.
4. Troubleshoot and resolve customer issues related to orders, deliveries, returns, and refunds.
5. Maintain a high level of customer satisfaction and uphold our brand reputation.
6. Collaborate with other teams such as sales, marketing, and logistics to address customer needs effectively.
7. Continuously update and maintain customer records and interactions in our database.
8. Stay updated on product knowledge and industry trends to provide informed support to customers.
9. Identify opportunities for process improvements and customer service enhancements.

Qualifications and Skills:

• Bachelor's degree or equivalent (recent graduates are welcome to apply).
• Strong communication skills in English (both verbal and written).
• Excellent interpersonal skills and ability to work well within a team.
• Customer-centric approach with a passion for providing exceptional service.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient computer skills, including familiarity with CRM software and Microsoft Office suite.
• Willingness to learn and adapt to new technologies and processes.
• Prior experience in customer service or a related field is a plus.

Key skills

Customer Care, Customer Experience, Customer Relation, Customer Support

How to apply?

It's simple! Follow the below mentioned steps:

Click on this link: https://www.erekrut.com/jobs/customer-support-executive-job-at-chandigarh-chandigarh-erekrut-job-portal/

Now you have 3 options: APPLY NOW,SMS to RECRUITER, SEND COVER LETTER

Go as per your preference!

We suggest you to Click on APPLY NOW and complete the process first and after that reach out to the Recruiter Directly by either clicking on SMS to RECRUITER or SEND COVER LETTER. This will help in increasing the chances of getting a call back from the recruiter instantly.

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