No Jitter Roll: ServiceNow’s New AI Agents for Telecom
Welcome to our No Jitter Roll newsletter!
No Jitter Roll is a weekly roundup that will cover the latest developments in enterprise communications and collaboration. In this issue, we bring you news on:
Products
Partnerships and Acquisitions
Reports
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Products
ServiceNow Introduces AI Agents for Telecom
ServiceNow has introduced its AI agents for telecom. These AI agents were built with NVIDIA AI Enterprise software and NVIDIA DGX Cloud and allow for network data analysis, network repairs, and customer issue prevention.
“The launch of new AI agents developed specifically for the telecom industry demonstrates our continued commitment to building solutions that help solve the biggest challenges facing business leaders,” said Tohit Batra, general manager and vice president for manufacturing, telecommunications, media, and technology at ServiceNow. “ServiceNow has been at the forefront of AI innovation for years, and this collaboration with NVIDIA marks the next step in delivering agentic AI-powered automation that transforms how CSPs operate and serve their customers.”
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Salesforce Launches AgentExchange and Agentforce 2dx
The AI CRM provider launched AI agent marketplace AgentExchange and Agentforce 2dx this week. Agentforce 2dx expands on Agentforce by allowing for proactive engagement based on changes in data as well as autonomous operation. This new version also provides low-code and pro-code tools for Agentforce configuration, testing, deployment, monitoring, debugging, and agent optimization.
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GoTo Releases New Capabilities
GoTo has announced new AI, translation, and security capabilities for LogMeIn Rescue. These capabilities include AI and automated workflows that generate comprehensive session notes, analyze device performance, and recommend follow-up actions to agents. Real-time translation support has also been added for live chats and text displayed on remote desktops for agents. LogMeIn Rescue will also have new security features to prevent unauthorized access, phishing, fraud, and misuse by using Additional Device and IP-based access restrictions for pre-approved devices.
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Partnerships and Acquisitions
RingCentral and Cox Partner for Unified Communications Solutions
RingCentral has announced its partnership with network solution provider Cox Business. This partnership combines Cox’s connectivity and business solutions with RingCentral’s RingEX platform, allowing businesses to access the enterprise cloud communications platform and access meeting transcripts, closed captions, summaries, and meeting highlights.
“We are constantly evolving our product portfolio to drive greater business outcomes for our customers, and their end users,” said Mark Greatrex, President of Cox Communications. “By combining the Cox Business fiber-powered network with RingCentral’s capabilities, we empower companies of all sizes to streamline their operations, enhance employee productivity, deliver exceptional customer experiences, and drive long-term growth.”
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Accenture Collaborates with Aaru, Acquires Halfspace
Accenture has announced its investment and collaboration with Aaru, an AI-powered prediction engine provider. Aaru’s prediction engine uses multi-agent systems to simulate human behavior based on proprietary and public data sources. This partnership will allow Accenture to integrate Aaru’s flagship model, Lumen, into its AI products and services.
“Current methods of understanding customers are often limited by issues like sampling bias, data access, self-reporting bias, and scalability problems—not to mention the time taken to gather and analyze this data,” said Cameron Fink, chief executive officer of Aaru. “Simulation is an incredibly powerful tool and will be the differentiator between companies that lead the market and those that fall behind in the AI age.”
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Accenture also announced its acquisition of Halfspace, a Denmark-based company that helps businesses leverage and scale AI.
“With the addition of Halfspace, we are expanding the footprint of our Center for Advanced AI in Europe, strengthening our ability to deliver impactful AI solutions to our clients in the region, helping them drive new levels of value and growth,” said Matt Prebble, Accenture’s Data & AI lead for EMEA.?
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Reports
AI Is Becoming Essential for Small Businesses
ZenBusiness has released a report on the growing role of AI in entrepreneurship. This report shows that 30% of small business owners know a great deal about AI while another 50% consider themselves familiar. Over 90% of respondents expect AI will become essential or frequently used in the near future, with small business owners already using AI to ask questions, gather information, and generate content. The report also states that the areas that AI is less trusted include customer service, tax filing, and sales and business coaching.
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This Week on No Jitter
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Enterprise Connect 2025
Enterprise Connect is excited to announce the 2025 Luminary Keynote: Mike Massimino, Former NASA Astronaut, NY Times Bestselling Author, and Columbia University Professor. Mike uses humor to inspire audiences to identify the passion in their work, to use teamwork and innovation to solve problems, and to never give up when pursuing a goal.
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