JCtrans Case Study — Qingdao Demao

JCTRANS Forwarder Seeker platform helps Qingdao Demao International accurately locate the foreign trade customer market

Based on the continuous development of the logistics industry, Qingdao Demao International Logistics Co., Ltd. is committed to providing customers with excellent products and services. Since its development, the Company has won the trust and support of many customers.

Demao has been maintaining excellent cooperative relations with many shipowners, and its main routes cover Africa, the Red Sea, the Persian Gulf, East India, Pakistan, South Asia, West South America, and the Caribbean. Among them, the Company has a large number of weekly booking spaces and long-term stable special contracts in the Middle East/Southeast Asia/India and Pakistan/East Africa/South America.

Qingdao Demao hopes and expects that with the professional business ability and pragmatic working attitude of the team, the Company will be able to cooperate more extensively with outstanding people in the industry in the future and win the trust and favor of more customers.

Qingdao Demao hopes and expects that with the professional business ability and pragmatic working attitude of the team, the Company will be able to cooperate more extensively with outstanding people in the industry in the future and win the trust and favor of more customers.

Business Pain Points

Pain Point 1

Tens of millions of partners, half of which are peers

In the past, most of our partners were actually peers in the industry. Demao has few direct customer resources like foreign trade companies and factories. We believe that only direct customer resources with stable cooperation can ensure stable business needs, so that Demao does not have to worry about the embarrassing situation that the performance of this month is out of order and will be directly suspended next month.

Pain Point 2

Obtaining targeted customers is like looking for a needle in a haystack

One of the main problems facing the freight forwarding industry is the overly complex source of customers. Although there are many customers interested in learning about our business, not many are suitable for our business, and few end up working together successfully. The accuracy of our customers is too low, which directly leads to our low efficiency.

Solutions

Demao purchased TSP/JCP membership, and JCtrans Event products

Butler-style service, accurate and efficient

The JCtrans Forwarder Seeker platform mainly promotes butler-style worry-free services. With the help of the one-to-one exclusive customer service provided by the platform, the Company has obtained more and more precise customers. Taking the collection of fare sheets as an example, the exclusive customer service staff collects the latest fare sheets from our store every week, which helps us acquire customers accurately and greatly improves our work efficiency.

Focus on direct customers and in-depth matchmaking

JCtrans Forwarder Seeker is a convenient, fast and professional logistics service matchmaking platform focusing on building a connection between foreign trade customers and freight forwarders and providing in-depth direct customer services. The platform has a large number of stable direct customer resources that we lack, which greatly enhances the process of business promotion and the stability of business transactions.

Increase enterprise exposure

The store credit point mechanism of JCtrans Forwarder Seeker platform provides a huge driving force for the Company's operation. Store credit points are important reference data for customers to select partners. The higher the credit, the greater the store exposure, and the higher the priority of fare plan promotion. Our company actively participates in various activities on the platform, and our credit points are far ahead. After joining the platform for more than two months, our company has accumulated 113 points, ranking second in the standing table, and has been selected as a high-quality merchant for eight consecutive times. The ocean freight rate has also appeared on the platform's website publicity many times, which has greatly improved the exposure rate.

Establish a stable reserve of direct customer resources

Recently, we got a cargo shipment to Haiphong, Vietnam on JCtrans. After comparing the three agents, the customer eventually chose to cooperate with us. However, the customer's misreporting of the cargo size caused some follow-up problems, which were eventually resolved through negotiation. A month later, the customer entrusted us with door-to-door air freight of imported medical equipment, and some incidents also occurred. However, based on the JCtrans platform, we have reserved particularly stable overseas agent resources and the problems have been solved, which has won the highest praise from customers.

Customer Voice

During the time we have been on the platform, we have had a great time working with our partners on the JCtrans Forwarder Seeker platform. With the continuous progress of both parties, our work is getting smoother. We wish JCtrans platform a better future and provide more surprises for freight forwarders.

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