The No Jargon Email: The No AI Update

The No Jargon Email: The No AI Update

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Love this. A reminder that most of the post you see like this (that have not been written firmly with tongue in cheek) are just totally rubbish. They give us FOMO and make us doubt ourselves....remember you do you.


Martin's Musings: We don't need to race to the bottom

No two consumer journeys are exactly alike. A lot of factors come into play between the first trigger to purchase, right through to the purchase itself, and we know the path people take is rarely direct.

In fact i covered this in a recent blog post in the Relearn insights section -?Non linear customer journeys and buyer funnels

Google first published research on the intermediate stage between the trigger and the purchase back in 202 called 'The Messy Middle. The research gave real world insights to a much used marketing phrase "the right message, in the right place, at the right time" - showing how marketers need be present through out there humans path to making a buyter decision.

This research is especially relevant now as business owners and consumers navigate the ongoing uncertainty caused by the pandemic's effects, especially the economic impact. Rising interest rates, inflation, and the growing cost of living are all affecting consumers and business owners. More than half of us are only purchasing essential items, and almost half of us are feeling less confident about making significant purchases. As a result, people are not only evaluating the price tag but also what value means to them more broadly.

This recent up to the Messy middle research?has focused on how focusing on elements of behavioural science instead of price can really help.

So what is behavioural science i hear you ask, behavioural science applies scientific methods to look at how we process information to make decisions, and how we interact with others.

The report looks at 5 key areas that retailers in particular can consider instead of price:

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Let look at these in more detail and work out what you can implement your business:

  • Reducing delivery friction?- for example, by offering fast next day delivery, store collection, free returns - means consumers can be more confident in their purchase decisions. Additionally in these days of logistic delays clear communications, setting the right expectations, can be a powerful tool
  • Harnessing the power of free?by offering a free gift with purchase, free accessories or servicing, is always an attractive proposition. The research found that almost 2 in 3 consumers switch to their second choice retailer if they reduce delivery friction and use the power of free?.
  • Leaning into social proof?by showcasing 5 star ratings, or showing the opinions of other shoppers, is an extremely effective way to influence purchase - and the research found that social proof is?the most powerful behavioural science mechanism to counteract discounting
  • Authority bias through reviews from experts?or authority figures (like industry awards, dentist recommendations, or content creator/ publisher reviews) lends extra credibility to a particular product or store - but keep in mind that the people and organisations considered to be authorities will evolve and change over time! For example, the research found that in the laptop category, a recommendation from a YouTube creator proved to be the most effective authority bias?.
  • Category heuristics?can save your customers time and mental energy, showing them short descriptions of key product specifications to simplify purchase decisions. An example would be stating a laptop has a category leading 12+ hour battery life, or that pet food contains 100% natural ingredients.

It always feel comfortable (in other words easy) to focus on price at the expense of other areas that will impact your humans buyer journey but focusing on these behavioural science areas will provide additional ways to drive value over price.


Curated reading

  • Zucks thinks the Metaverse Sucks?- It looks like AI just smashed the Metaverse. Facebook have poured billions into the?Metaverse yet its being slowly sidelined in favour of AI
  • TikTok is a search engine? - The use of TikTok is changing fast and for the younger generation its?becoming a key channel for discovery. Could this change how you view the use of TikTok
  • Look me in the eyes?-?New video research by Vidmob?for B2B video has revealed some great tips on how best to optim ise your video for maximum impact. LinkedIn is still a video deficit channel so these stats will help get ahead of the competition.


Get stuff done: Storytelling

Lets all admit it, we are all a little skittish about AI - should i be using it, is is right....so on and on.

I believe that it will be more and more vital to focus on the making your business, content and marketing more human. So lets look at?four tips to bake in storytelling into your content.

Begin with action

Nobody owes you their attention. How you start decides how you succeed.

You need to grab it fast. Avoid long winded introductions and start in the middle of the action. Throw your audience in the deep end.

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Drop details

People don’t care about stories they can’t see. Use:

  • Dates
  • Times
  • Senses
  • Colours
  • Emotions

Vagueness is a killer. Specificity is the secret.

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Leave a lesson

Stories exist to share experiences. Without a point, you’re wasting an opportunity. More importantly, you waste your audience’s time. Start with the story, leave with the lesson.

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Use an enemy

Every great story has a villain. The aim is to unite your audience with you. People care much more when you can trigger ‘us vs them’. Create conflict and personify the cause. No enemy, no excitement.

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inspire by this?post?on twitter


Digital marketing tools: Open Peeps

Adding imagery to your business's content brings it to life and makes things easier for your humans to understand. Sourcing and creating this imagery can be time-consuming.?Open Peeps?is an open-source library that works like building blocks made of vector arms, legs, and emotions. You can mix these elements to create different Peeps to use within any elements of your content.

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