January Wrap-up

Curious to know everything we’ve been up to in January? Wonder no more, we are spilling all the tea right here, right now!?

New product alert!

We introduced intella’s new pride and honour: intellaCX to the world. Powered by AI features such as topic extraction, keyword flagging, sentiment analysis, summarization, and more, intellaCX brings forth a new experience in contact center management, agent, and performance management.

Partnerships

What a way to start the year! We’ve started our 2024 with strategic partnerships to further bring growth all around the ecosystem.?

Our partnership with Umniah aims to empower Umniah and its contact center clients with the power of intellaCX to support and enhance their customer experience with the power of AI.

Through our partnership with Deepgram, we aim to collaborate on the most inclusive speech-to-text language product on the market covering 30+ languages including Arabic and its 25+ diverse dialects.?

As we partner with Elpodcasters, we aim to transcribe and translate their' episodes expanding their accessibility both regionally and globally.

Did you see us at CX Forum??

We were beyond excited to be part of the World CX Forum in Riyadh this month to tell the world about intellaCX, the product we specifically designed to bring forth a better customer experience fostering stronger communication, deeper understanding, and an impeccable relationship with your customers.

Fair to say that our January was all about connection and communication. If you’re a company managing a customer service center, we know how stressful it is. We invite you to book a demo with our team to understand how intellaCX works, and how it can truly make your life easier.?