January Newsletter: It's Time to Measure your AI Transformation

Welcome to FOUNT Global, Inc. first newsletter of 2025!

AI promises lower costs, higher productivity, and leaner operations, but for many organizations, the real question remains: Is AI actually delivering on these promises?

The reality is that AI isn’t a guaranteed success - it’s an investment that needs to show measurable impact to justify its costs. While enterprises implement AI bots in Enterprise Services to streamline operations, automate processes for efficiency, and integrate AI tools to enhance productivity, many struggle to prove whether these initiatives are actually working.

At FOUNT, we help leaders answer the most pressing questions about their AI initiatives:

• Are AI bots truly reducing the cost to serve without sacrificing service quality?
• Are AI tools enabling employees to achieve more with fewer resources?
• Are AI-driven systems delivering measurable improvements in productivity and efficiency?

FOUNT provides clear, work-focused data to answer these questions by uncovering how employees engage with AI, identifying adoption barriers, and ensuring AI investments drive real business outcomes.

NUMBER OF THE MONTH:

GUEST POST:

Measure What Matters: Building a Common Data Model and Governing Structure to Assess the Impact of AI and Digital Transformation

by Andrei Airimitoaie, Head of Product at FOUNT Global, Inc.

When introducing AI tools, the real question is: Are they actually working? Are they delivering measurable improvements?

In this article, Andrei shares how leaders can:

?Define the right productivity metrics, such as satisfaction, effort, and task completion time.

?Pinpoint high-impact areas using FOUNT’s prioritization matrix.

?Combine quantitative insights with employee feedback to guide decisions.

?? Read Andrei's Article

FEATURED ARTICLES:

What to Do When Employees Resist AI Tools

When employees resist AI, it impacts adoption and ROI. This article explores:

• How to identify specific work moments where AI can add value.
• Addressing low-satisfaction tasks to improve adoption.
• Overcoming fears by framing AI as a tool to enhance, not replace, contributions.

??AI adoption depends on how employees experience these tools.

?? Read Article

Nobody Wants to (Measure) Work Anymore: The Real Problem with AI Transformations

Many organizations fail to measure the work AI tools aim to improve, leading to missed opportunities. This article covers:

• Why engagement surveys and process mining fall short.
• How work friction analysis uncovers pain points and identifies high-impact opportunities.
• The importance of measuring work before, during, and after AI implementation to ensure ROI.

Success with AI starts with understanding workflows and eliminating inefficiencies first. Work measurement is the key to unlocking AI’s potential.

?? Read Article

WHAT WE ARE READING:

?? AI Pulse Survey Report

EY Technology Solutions research drawing insights from 500 senior executives in the US, shows that 97% of companies investing in AI report positive ROI, yet challenges in scaling and implementation persist. The survey highlights key themes shaping the future of AI adoption and its impact across industries.

• Data infrastructure gaps: A major barrier to faster AI adoption.
• AI fatigue: Rapid changes are overwhelming employees and impacting adoption rates.
• Responsible AI: Increased focus on governance, transparency, and accountability to ensure ethical AI use.

?? Forbes: GenAI Urges a Shift From Digital Transformation to Business Transformation

In his article, Brian Solis , Head of Global Innovation at ServiceNow highlights the transformative potential of generative AI, urging leaders to move beyond incremental productivity improvements to bold business transformation. The divide between fast movers - those leveraging generative AI to innovate - and slow adopters waiting for AI to mature is widening the competitiveness gap.

?? FOUNT’s Focus: Understanding Work at Its Core

We collaborate with dozens of global enterprises, tracking over 7 million data points on work friction. FOUNT sees firsthand how work is changing across industries, highlighting recurring patterns, challenges, and opportunities. Our data helps leaders focus on what will guarantee change, identify what is preventing progress, and establish benchmarks for improvement.

Let’s Connect

?? Contact Us | ?? Visit Our Website | ?? Read Case Studies

— The FOUNT Global Team