January First Friday: A Monthly Newsletter for Feedback Wonks
Mobius Vendor Partners and CustomerCount with Patients-Count
25 Year professional business process design consulting firm managing very robust online enterprise feedback management.
In This Issue:
Employee Experience (EX) Blog: Do Your Employees Know What's Expected of Them?
Gallup research suggests that only about?half of all employees know what is expected of them?at work.
Clear expectations – or a lack thereof – have the power to make or break an employee’s performance and the overall performance of your organization.
The goals for your employees should be measurable, realistic, attainable and have a deadline.?
Mike Hill,?Mobius VP Senior Consultant, Employee Experience subject matter expert and author of?Measuring to Manage, shares tips on how to set and measure goals for your employees.?Once you measure it, you can manage it!
Read more from Mike's first Employee Experience blog for our monthly newsletter:?
Latest from our Mt. Kilimanjaro Series: Just Like a Mountain Climber, Employees Need Intentional and Ongoing Training for Peak Performance
Our Executive Consultant and Employee Experience subject matter expert, Mike Hill, just returned from trekking Mount Kilimanjaro. While away, Mike realized there are similarities between what a hiker experiences while attempting Kilimanjaro and what employees experience in their day-to-day work. Mike will share his thoughts in the coming editions of our First Friday newsletter.
For both the hiker and the employee, “training” is mandatory to reach their goal.?In the case of someone attempting Mount Kilimanjaro, the training program starts months before the hike. The photo shown here is one of my training sites in Indianapolis, a local high school, where I would "hike" the steps of what I called Mount Arlington.
With our employees, it’s ongoing training to get them to perform at the desired level and that training may need to be daily, weekly, or at least monthly, on an ongoing basis.
The business world is constantly changing so you and your employees must be up-to-speed on several topics.
If you need help in asking/surveying your employees to determine what type of, and how often they need training,?we can help.?Addressing your employees training needs makes them more productive, making your organization more successful.
Read more from Mike's latest Mt. Kilimanjaro series about employee training:?
Improve Customer Experience?By Adopting an Outward Mindset
Think for a minute about a recent day at work. Were you on any phone calls? Did you read and respond to emails? Were you in any meetings? Did you meet with someone for lunch?
Now, ask yourself this question.?How often did you think about the other person’s perspectives and needs during your interaction?
Our brain makes it easy for us to think about ourselves, but picking up on the needs and challenges of others requires effort. And, that effort is worth it!
领英推荐
Every organization who has customers is in the people business.?Being in the people business requires putting in the effort to see your customers’ needs, challenges and objectives.
Read more from?Lisa Rike, Certified Professional Behavioral Analyst (CPBA), about adopting an outward mindset when engaging with your customers to improve their experience and the success of your organization.?
Sign Up to Receive our Newly Released White Paper on Customer and Patient Feedback
We are releasing a new White Paper on?Customer and Patient Feedback,?produced by?Lisa Rike, Certified Professional Behavioral Analyst (CPBA) for Mobius VP, LLC.
It's titled?Customer and Patient Feedback Management: Are You Training TO Survey Data? A White Paper to increase Employee Engagement.?
Sign up now to receive a copy of this new White Paper to help your organization improve its feedback management processes.?
Submit a CustomerCount Testimonial
We're compiling testimonials from our clients who love our feedback management software!?
Like?R. Scott MacGregor,?Executive Vice President and Chief Operating Officer of Lemonjuice Solutions, who says:
"CustomerCount helps us to truly connect with our owners and guests in ways that regular mail, phone calls and emails can’t. It gives us real-time insights about the property and guest experience, allowing us to address concerns before they become a complaint, recognize and reward our team, and show our appreciation when guests post reviews on Tripadvisor they access through our CustomerCount surveys.?The data provide both insights and benchmarks, and the online reviews have energized our rentals."
Read More CustomerCount Testimonials:
Submit Your Own Testimonial:
Upcoming Event: Mobius VP to Sponsor, Attend 2023 Capital Vacations GM Summit & Expo in February?
Mobius Vendor Partners will be sponsoring and attending the?2023 Capital Vacations GM Summit & Expo?next month, February 6-9th.?
If you are attending and would like to connect with us while we're there,?let us know!
Learning and Development Enthusiast
2 年I'm thrilled to be a contributing author for Mobius Vendor Partners! This month my piece is on cultivating an outward mindset and the benefits to your customers' experience.