January Digest

Happy New Year. Here is a summary of all announcements, roadmap and events on Teams Phone. If you are wanting to know what is announced for January on all up Teams check out the Teams blog

???Queues app available on Teams phone devices???

Great news for all those users using the Teams Phone device and a member of any Call Queue. Of course Queues App is now GA and customers are already enjoying the new application and capabilities that are rolling out.

Now we have released Queues app on the Teams phone devices. This experience will help agents manage customer interactions directly from their phone device. Agents will be able to opt in or opt out of queues and access call history, which includes details like customer names, phone numbers, call times, and actions taken during the call. This ensures agents have all the information they need at their fingertips, making it easier to provide personalized and effective customer service.

We have updated our End User Training held on support.microsoft so check out the following link and screen shots: Use the Queues app for Microsoft Teams - Microsoft Support

Teams Calling Plan enablement wizard in the Microsoft 365 admin centre ???

Unlock a faster way to manage Teams Calling Plans with the new Calling Plan enablement wizard in the Microsoft 365 admin centre. This tool streamlines the process of enabling Teams Calling Plan seats with phone numbers, saving valuable setup time. Admins will automatically see this enhanced experience once Teams Calling Plan licenses are assigned to the tenant. The wizard provides an intuitive, step-by-step guide to set up emergency addresses, acquire phone numbers, and assign them to users—all in one smooth workflow. Ready to simplify your Teams Calling Plan setup?

Collaborative call delegation on Teams phone devices ???

Teams phone device users can now share access to their phone line with a specific group of users, without a structured delegation system. This enables group members to receive, and initiate calls on behalf of others, enabling a simple and collaborative communication experience.

AudioCodes C430HD Native Microsoft Teams Common Area IP Phone ???

The AudioCodes Microsoft Teams-native C430HD IP phone is an entry level/common area phone specially designed to deliver low-cost yet feature-rich unified communications in any shared space or phone booth. Equipped with a 4.3” colour LCD screen, the C430HD supports Microsoft Teams out-of-the-box for quick installation and streamlined provisioning. Learn more

???Teams Phone Mobile - Forester , Total Economic Impact Study???

Microsoft Teams Phone Mobile integrates a user's mobile phone number with their Microsoft Teams account, allowing them to have a single phone number that works across their mobile service and Microsoft Teams and enabling a seamless transition between networks and devices. It is designed to provide a unified communication experience that supports flexible work environments and enhances mobility and connectivity for organisation while allowing them to maintain the right security and compliance operating standards.

Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact? (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Teams Phone Mobile. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Teams Phone Mobile on their organisations. With Microsoft 365 Copilot, Teams Phone Mobile users can enable smart communication allowing them focus on what matters most with AI-generated summaries and insights when uplifting mobile calls to Teams.

Here is the full report New Technology: The Projected Total Economic Impact? Of Microsoft Teams Phone Mobile

???Teams Phone Events???

Customer Hub is running a number of free webinars across February and March. The sessions are designed to help you learn how to use and make the most whether you are just getting started, or are a seasoned professional. Check out the following: Customer Smart workplace: Teams Phone (Customer Hub series) – Microsoft Adoption. Other subjects like Copilot, Viva and Power platform are also running. Navigate to the main site Customer Hub – Microsoft Adoption

Microsoft Teams CommUnity - Practical Teams device rollout - Intune and Conditional Access 20th Feb 12:30pm EST.

Even though this session is at 12:30pm EST. The UK time slot is 5:30pm-6:30pm and I would highly recommend signing up.

In this session, we will explore the different aspects of deploying Teams Phone devices within your organisation using Microsoft Intune and Conditional Access. Attendees will gain insights into best practices for device management, security policies, and compliance requirements.

Register Microsoft Virtual Events Powered by Teams

Commsverse - 18th - 19th June 2025, Weybridge UK. Book your tickets now Commsverse - The Microsoft Teams Conference 2025

???Roadmap ???

Teams Phone

• Microsoft Teams: Remote contact management for Teams Phone devices in Teams admin center https://www.microsoft.com/en-us/microsoft-365/roadmap?featureid=81379
• Shared call history for call delegation on Teams phone devices https://www.microsoft.com/en-us/microsoft-365/roadmap?featureid=416292
• Adding and editign external contacts https://www.microsoft.com/en-us/microsoft-365/roadmap?featureid=476485
• Speed dial customisation on line keys for touch phones https://www.microsoft.com/en-us/microsoft-365/roadmap?featureid=476486

Queues App

• Add Monitor Whisper Barge and Takeover - https://www.microsoft.com/en-us/microsoft-365/roadmap?featureid=473884
• Adding Service level for Realtime stats https://www.microsoft.com/en-us/microsoft-365/roadmap?featureid=472023

???Playbooks ???

SIP gateway enablement and migration Deck

Teams Devices Deployment playbook Deck

Teams Phone Deployment playbook Deck

Teams Phone for Frontline Workers Deployment playbook Deck

Teams Phone Service Reliability and Survivability playbook Deck

Teams Phone shared calling playbook Deck

Teams new VDI solution playbook Deck