#022: Jacob Morgan Talks About "The Employee Experience"

Introduction

In today's "People Skills" newsletter, we have put together one of the greatest thinkers on the future of work, Jacob Morgan, with some of his most thought-provoking videos on the Employee Experience.

For those who don't know Jacob yet, and don't know too much about the idea of the Employee Experience, this newsletter could blow your mind. At the very least, it will start you thinking.

That's why we put Jacob and this subject in our top 10 list of must-watch videos.

To get the best out of this newsletter, we recommend that you create a new online folder where you can save the e-book pdf links and add a page for your own notes, feedback, and further learning.

So, here is Jacob's masterclass on "The Employee Experience"...

01. "Employee Experience is Not Just a Work Thing, It's a Human Evolution Thing" (1.52 mins)

The shift towards focusing on employee experience is not random and it is not solely driven by organizations. The focus towards employee experience is not just a “work thing”, it is something that has come about because of the global change in values, expectations and mindsets.

02. "How Experience is Shaping Your Employees' Relationships" (1.25 mins)

If I were to ask you, when was the last time you spent time or money on creating an experience for yourself, what would the answer be? Most likely, the answer would be a few weeks ago, a few days ago, or maybe even earlier today. Experiences are genuinely human things, we care about them a lot.

03. "Organisations that Master Employee Experience Crush the Competition" (3.04 mins)

The experiences of some of the world's leading organizations like Airbnb, Cisco, and Facebook are proof that investing in employee experience is significant and translates into higher productivity, profit, and revenue per employee, stock price performance, and much more.

04. "Physical Space Comprises 30% of the Employee Experience" (5.33 mins)

Your physical spaces help represent what your company stands for and create a sense of belonging for your people. This is why we have to invest in creating a place where people actually want to show up.

05. "The Big Lie Organisations Tell" (2.52 mins)

I think in the business world we’ve been telling a pretty good story – call it a lie if you want – when in an interview people ask, “What is it like to work here?”. Instead of telling them the truth, we build it up to be the best place to work in the world. So, what is the solution? The solution is transparency and honesty. And thanks to Glassdoor, Vault, and Google, the truth will come out.

06. "The Birth of an Experience" (1.19 mins)

Watch this week's Key Ideas to hear how experiences are shaped and formed. These in turn create memories that shape every aspect of our lives.

07. "The Difference Between Employee Engagement and Employee Experience" (3.30 mins)

Employee engagement is like an adrenaline shot. The problem with that is that it doesn’t make any changes to the core workplace practices of the organization. Employee experience, on the other hand, is changing the entire workplace practice in your organization, giving them a better environment, better tools, and better leaders that genuinely care about them.

08. "The Evolution of Employee Experience" (2.26 mins)

Let’s take a look at the evolution of employee experience and the stages we went through to get to where we are today: stage 1 = utility; stage 2 = productivity; stage 3 = engagement; and stage 4 = experience.

09. "The Future of Work is Employee Experience" (2.12 mins)

Tom Gilovich, a professor of psychology at Cornell University, did a study along with some members of his team to find out how levels of satisfaction are affected by spending money on experiences versus spending money on physical things. Experiences were always more valued than physical things.

10. "The Importance of Being Human at Work in a Technology-Driven World" (3.00 mins)

Being human seems like a trait that shouldn’t be considered a skill, it should just be a way of being what comes naturally to us as humans. But over the past few decades we have done a great job of removing what makes us truly human from the workplace. We’ve been conditioned to leave emotions, empathy, vulnerability, self-awareness, etc… at the door when we come into work.

11. "The Most Valuable Thing You Can Do at Work is to Be Human" (1.02 mins)

Our ability to practice empathy, our ability to communicate and collaborate, our ability to share stories to build relationships, to look someone in the eye, our ability to be creative. All of these things are unique human attributes. In a technology-driven world these things are going to become more important. So focus on trying to be more human inside of your organization and your life.

12. "What is Experience?" (1.51 mins)

Watch this week's Key Ideas to learn what is experience! How we are always surrounded by experiences and we should bring them to the workplace.

13. "What is the Employee Experience?" (5.57 mins)

Employee experience is the combination of three distinct things that exist within any organization regardless of industry, size, and location. The other parts of employee experience are the technological environment and the physical environment.

14. "What the World's Leading Organisations Have Uncovered About Employee Experience" (2.22 mins)

American psychologist, Thomas Gilovich, carried out a study on the impact of investing in either an experience or a physical product on employee satisfaction. He found that over time satisfaction decreases for a physical product but increases if you invest in experience.

15. "Where is the Experience at Work?" (1.34 mins)

Why do organizations struggle with creating great experiences at work? Work used to be about utility, running a factory, and linear processes. Watch this week's Key Ideas to hear more.

16. "Why Experiences Are Greater Than Perks" (3.04 mins)

We have come to understand that in order to attract and retain the best talent in the future of work, organizations must create a workplace where people want, not need, to show up to work. But sometimes we can get sidetracked into focusing solely on perks and benefits.

What Next?

If you have worked through each video in this presentation, you will now have a thorough knowledge and understanding of "The Employee Experience".

You can now apply what you have learnt in your work and day-to-day life.

With regular continuous practise, reflection, and review, this will make you fully competent and confident in the topic of "The Employee Experience".

Thanks for reading this edition of the "People Skills" newsletter and good luck with your ongoing learning.

Oh, and one last thing.

In the spirit of making the world a freer, happier and more enlightened place...

...please pass this newsletter on.

Thankyou!

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