J. Introduce a New WhatsApp Chat Bot!

To Modernize Users Online Shopping Experience J. Introduces a new WhatsApp Chat Bot.

With the entry of future marketing methods in Pakistan's retail industry, J. has become the first Pakistani brand in retail to launch the WhatsApp chat bot, called JBot.

We will admit, we will choose online shopping over offline shopping any day. It saves time, involves less hassle and keeps us safe in these difficult times.

This feature has been introduced to further enhance the overall experience of online shopping, and at the same time, to change the way Pakistanis shop online.

What is basically JBot?

JBot supports a 24-hour shopping user-friendly interface, which makes online shopping a personalized experience through the WhatsApp.

With the rapid change in voice-based messaging communications in customer service, the idea is to come up with a solution that will allow J. to communicate with customers on their terms. The service allows them to leave and return chats, or respond to active feedback whenever they want, without waiting, and receive prompt responses to common concerns.

This service is easy to use and highly accessible because almost all online shoppers are familiar with the messaging app, WhatsApp.

JBot is a thoughtful move to make online customer service less intrusive and more efficient for customers.

How does JBot work?

With the option to connect to an available representative, JBot is a WhatsApp-powered chat bot that provides online users with real-time solutions to any queries, including:

Order Tracking Simply enter the order number, visit the website as well as lodge a complaint about delays, returns or exchanges, incorrect orders or any other issues that the user may encounter.

? Finding the location of nearby stores. Users can access a list of all J-Stores using this option.

? Access the latest catalog to collect all.

? Getting answers to corporate inquiries, including partnerships, sponsorships, corporate orders and more.

? Submit applications for a new Silver Loyalty Card that offers a 7.5% discount on purchases or simply inquires about loyalty points by entering a 14-digit number on the card.

? By sending a text message via WhatsApp to JBot number 0321-111-5368 (JBOT), users can get real-time updates and guidance on their orders and queries.

According to the brand, they felt the need to launch such a service when more and more consumers turned to online shopping during the epidemic.

To meet the growing demands of consumers, ensure timely delivery and prompt response to consumer questions, the retail brand introduced this interactive service with the convenience of loyal customers to revolutionize e-commerce in Pakistan.