I was first exposed to the concept of understanding behaviour and feelings by
Daniel Tolson
during a training program under
Vince Tan ? Serial Entrepreneur and Business Mentor
Siva Seenivasan - Fellow CMI
then expanded my thoughts about behaviourism and added a Malaysian context to my understanding.
Last Sunday I attended a Parenting talk from a group called Focus on the Family. I learned about the feeling wheel. In the feeling wheel, it was said that Men often express the most inner wheel but feelings go beyond that and I need to read behind the lines. The outer expressions actually relate to the inner basic feeling of the person.
This prompted me to investigate further on the feeling wheel and how I can use it to understand teams and stakeholders in HRMS project.
Here is my sharing on the Feeling Wheel.
What is the Feeling Wheel?
The Feeling Wheel is a visual representation of emotions, similar to a color wheel. It was developed by Gloria Willcox in 1982. The wheel is organized into six core emotions: Mad, Sad, Scared, Joyful, Powerful, and Peaceful. Each core emotion has several related emotions or feelings listed around it.
How Can the Feeling Wheel Help You Understand Employees and Co-workers?
The Feeling Wheel can help us understand employees and co-workers in several ways:
- Identify emotions: The Feeling Wheel can help us identify the specific emotions that someone is feeling. This can be helpful in understanding their behavior and motivations.
- Communicate effectively: The Feeling Wheel can help us communicate more effectively about emotions. This can help us resolve conflict, build relationships, and provide support.
- Increase empathy: The Feeling Wheel can help us increase your empathy for others. This can help us understand their perspective and build stronger relationships.
Expanding on Each Feeling
- Furious: An intense feeling of anger, often accompanied by a desire to lash out.
- Irritated: A feeling of annoyance or frustration.
- Skeptical: Having doubts or reservations about something.
- Jealous: Feeling resentment towards someone because of their possessions, achievements, or advantages.
- Selfish: Concerned excessively or exclusively with oneself.
- Guilty: Feeling responsible for wrongdoing.
- Ashamed: Feeling shame or guilt about something you have done or something that has happened to us.
- Lonely: Feeling isolated and alone.
- Depressed: A feeling of sadness or hopelessness that lasts for a long period of time.
- Bored: Feeling weary because one is unoccupied or lacks interest in one's current activity.
- Sleepy: Needing or ready for sleep.
- Miserable: Wretchedly unhappy or uncomfortable.
- Insecure: Not confident or assured; uncertain.
- Anxious: Feeling or showing worry, nervousness, or unease about something with an uncertain outcome.
- Helpless: Unable to defend oneself or to act without help.
- Submissive: Ready to conform to the authority or will of others; meekly obedient or passive.
- Weak: Lacking the power to perform physically demanding tasks; lacking physical strength and energy.
- Foolish: Lacking good sense or judgment; unwise.
- Embarrassed: Feeling or showing awkwardness or shyness.
- Excited: Very enthusiastic and eager.
- Sexy: Sexually attractive or exciting.
- Energetic: Showing or involving great activity or vitality.
- Playful: Fond of games and amusement; lighthearted.
- Creative: Relating to or involving the imagination or original ideas, especially in the production of an artistic work.
- Aware: Having knowledge or perception of a situation or fact.
- Confident: Feeling or showing certainty about something.
- Important: Of great significance or value; likely to have a profound effect on success, survival, or well-being.
- Powerful: Having great power or strength.
- Daring: Adventurous or audaciously bold.
- Fascinating: Extremely interesting.
- Stimulating: Encouraging or arousing interest or enthusiasm.
- Relaxed: Free from tension and anxiety; at ease.
- Responsive: Reacting quickly and positively.
- Serene: Calm, peaceful, and untroubled; tranquil.
- Content: In a state of peaceful happiness.
- Peaceful: Free from disturbance; tranquil.
- Thoughtful: Showing consideration for others; considerate.
- Intimate: Closely acquainted; familiar.
- Loving: Feeling or showing love or great care.
- Trusting: Having trust in someone or something.
- Sentimental: Of or prompted by feelings of tenderness, sadness, or nostalgia.
- Thankful: Pleased and relieved.
How Can the Feeling Wheel Help You Deal with Customers in an HRMS Project?
The Feeling Wheel can also be helpful in dealing with customers in an HRMS project. Here are a few examples:
- Understand customer needs: The Feeling Wheel can help us understand the emotions that customers are feeling about the HRMS project. This can help us identify their needs and concerns.
- Provide better customer service: The Feeling Wheel can help us provide better customer service by understanding and responding to customer emotions.
- Build relationships with customers: The Feeling Wheel can help us build relationships with customers by increasing our empathy and understanding.
Tips for Using the Feeling Wheel
Here are a few tips for using the Feeling Wheel:
- Be patient: It takes time to learn how to use the Feeling Wheel effectively.
- Be open-minded: Be open to learning about new emotions and perspectives.
- Be respectful: Always be respectful of others' feelings.
The Feeling Wheel is a valuable tool for understanding emotions. By using the Feeling Wheel, you can improve your relationships with employees, co-workers, and customers.
In addition to the above, here are some other ways that the Feeling Wheel can be used in the workplace:
- Conflict resolution: The Feeling Wheel can help you understand the emotions that are driving conflict. This can help you resolve conflict more effectively.
- Team building: The Feeling Wheel can be used to help teams understand and appreciate each other's emotions. This can help build stronger teams.
- Leadership development: The Feeling Wheel can help leaders develop their emotional intelligence. This can help them be more effective leaders.
I encourage us to try using the Feeling Wheel in our own workplace. We may be surprised at how helpful it can be.
I would also like to add that the Feeling Wheel is not just a tool for understanding others' emotions. It can also be used to help me understand my own emotions. By understanding my own emotions, I can better manage them and make better decisions.
Finally, I would like to say that the Feeling Wheel is not a magic bullet. It is just one tool that can be used to improve emotional intelligence. However, I believe that it is a valuable tool that can be used to create a more positive and productive workplace.
#feelings #expressions #hrms #projects
Thank you for teaching me in this article, Alex Rajah, ACCA, C.A.(M). This is really intriguing. Naturally, I tend to associate to behaviour. It is actually interesting as we can then analyse how each emotion is displayed by the different styles.