It’s very easy to get it right
Graham Hardy
Providing customer-led support to any business that cares about its customers
We ordered some very specific toiletries on line. Yes, there are lots of retail sellers, but nobody had all of the products on shelf (becoming more of a problem these days i.e. limited ranges in store, full offering on line). The eseller had all the products, had the best price by a margin and postage was free. The buying process was simple, with Apple Pay (yep, that’s me being hip and trendy again) we’re talking one payment screen.
We had a confirmation email, a despatched notice next day along with an advisory from Royal Mail (RM) that they’d be delivering next day. On day of delivery, we had a RM text and email to say to expect a delivery, Justin (our lovely postie) came on time, then we received a RM text and email to say we’d had our delivery. We even received some complimentary items in the package.
It’s that simple to give solid, reliable service. Have you placed an order from yourself lately to check everything is OK, rather than relying on any real-life customer failures to tell you, you have a problem?
I consult very selectively, sharing my knowledge and experience, only when approached, with companies who I believe genuinely care about engaging with their customers and treating them well.
Graham Hardy Consulting
Mobile: +44 (0) 785 012 3315
Email:?[email protected]
Website:?https://grahamhardyconsulting.co.uk