It's Timeshare Tuesday!

Welcome to Timeshare Tuesday! Once a month we connect with our colleagues in the world of vacation ownership. Today’s message includes a terrific article about different forms of feedback from MosaicVoice, a snapshot of ARDA’s Pulse Report conducted by Deloitte & Touche, LLP, a reminder of our products which help our clients “measure to manage” and our ongoing Timeshare Tidbits feature. Enjoy!

We are proud to have partnered with MosaicVoice. MosaicVoice is designed to utilize AI’s power to ensure call center agents always say and do the “right things” by providing highly accurate, automated quality assurance. The platform also analyzes, measures and reports on the “Voice of the Guest” experience on every call.

The Mosaic technology, which alerts, measures and reports on live agent-based calls, allows CustomerCount to report on both solicited feedback (surveys) and unsolicited feedback (analysis of voice interactions in the call center). The Yin and Yang of Unsolicited and Solicited Feedback, by Brian LaRoche, MosaicVoice.ai describes Using AI to Enhance Human Performance, Not Replace Humans. Read his blog here.

AI is ever evolving. Find out how we use Text Analytics with our partner Keatext here. With our partners Mosaic Voice and Keatext we support the efficiencies and analytics of our feedback system and the onsite success rate of contact centers.

The 2024 Q2 Quarter-to-Date Pulse Survey which is a summary of selected key metrics that provide an overview of the vacation timeshare industry in the U.S. The information in the report covered Sales Volume, Consumer Timeshare Loan Portfolio Performance, Resort Occupancy, New Consumer Financing Characteristics, Capital Expenditures and Employment. The report is available free to all ARDA members by clicking here.

Each month we plan to feature one of our colleagues or clients in the vacation ownership arena. This month, it’s Joe Takacs, CEO of MVP, a Takacs Company. MVP has been working with HOAs of legacy resorts for years, helping them and their owners continue to make the best use of their timeshare. ?As a broker in 48 states, Joe is on the cutting edge of timeshare innovation and is soon to unveil a completely unique product designed to sell timeshare in a manner never before tackled.

Did you know that Joe volunteers as an adjunct professor at Emanuel University of Oradea, Griffiths School of Management, in Romania every year and is a PhD professor at Tiffin University Bucharest MBA Program?

Without data you are talking to yourself!

About?CustomerCount??

CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries.?For more information, visit?www.customercount.com?or call 317-816-6000.?