It's Timeshare Tuesday!

At CustomerCount? by Mobius Vendor Partners we’re all about Feedback. And the feedback we’ve received on our first LinkedIn Timeshare Tuesday Newsletter has been very positive. Timeshare Tuesday focuses on Timesharing, Surveys, Suggestions to help you Measure and Manage your business, and vacation hospitality industry news. Please share your thoughts with us here: [email protected].

AI and Beyond….

Last month we shared about our reputation management analytics with Keatext?. This AI-powered analytics provides measurement and reporting of review sites like Google, Expedia, and others allowing for dynamic actions to manage your ratings. The new enhancement will be offered to CustomerCount’s existing clients as well as distributed to other timeshare/hospitality clients through MobiusVP.

More information here.

At MobiusVP/CustomerCount we are unabashedly ?research geeks.? ARDA, the association for the timeshare industry, recently published its 2024 Q2 Pulse Survey of Timeshare and Vacation Ownership Resort Companies. Conducted by Deloitte & Touche, the report is free to ARDA members.? The survey is a summary of selected key metrics that provide an overview of the vacation timeshare industry.? One of the interesting take-aways from the report was a slight increase in existing owner sales in Q2 2024 ( Existing owner sales in Q2 2024 made up 60.9 percent of total net originated sales, which is a slight increase from 59.5 percent in Q2 2023).? We aren’t very surprised because we know that timeshare’s most enthusiastic fans are already owners! Another interesting factoid was that non-owner occupancy increased by 6.5% over Q1.? If you want all the juicy facts and figures download the report here. It’s full of valuable data that will help you make advised business decision---another way ARDA supports its members with valuable data driven insights.

MobiusVP and CustomerCount? were honored to be at the first-ever combined conference of ARDA ROC and TBMA this week! We spoke about the importance of feedback for both owner engagement and strategic planning on revenue generating techniques. Since 2011, TBMA (Timeshare Board Members Association) has hosted dynamic conferences, such as this one, to provide valuable connections and educational resources for board members and resort managers of legacy timeshare resorts. Recently, ARDA-ROC (Resort Owners’ Coalition), the advocacy arm of timeshare trade association ARDA, which promotes the interests of timeshare owners at the federal, state, and local levels, teamed up with TBMA to create an even more robust meeting experience.

CRTA (Canadian Resort Travel Association) just wrapped up its conference in Ottawa, Canada. We dipped back in the archives for a great Bobcast interview with CRTA CEO Gaetan Babin. Watch here.

Shameless Self Promotion

Want a cool T-Shirt? We’d love to see you in one of our QR Quality Mobius Long Sleeve T-shirts.

After your shirt arrives, please snap a pic and we’ll promote you and your company on our social media channels!

For your very own free MobiusVP T-Shirt Email here: [email protected]

Without data you are talking to yourself!

About?CustomerCount??

CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries.?For more information, visit?www.customercount.com?or call 317-816-6000.?