It's time to think differently, protect people, and change restaurants -> Because the old way doesn't work anymore.

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Now, I believe that there is a better way forward for the restaurant industry, and I believe that the industry is fundamentally flawed based on decades of tradition. It is nobody’s fault, but it is ours to reinvent.

The hospitality industry is one of the largest employers in the world, it is one of the largest employers of young people, it is a massive piece of any country’s economic engine, yet as an industry we have always accepted challenges and issues as unchangeable, or irreversible.

Take into consideration the turnover rate in the restaurant industry. A result that would never be accepted by any other mainstream industry with rates of 100% annually or higher depending on the market or position.

Combine this people and retention challenge with the understanding that the restaurant business is a “penny business” and it is no surprise that everyone from owners, to investors call the restaurant industry a risky one.

I believe that a truly people centric approach to these challenges is the only way forward. We are faced with a generation that will no longer accept the status quo. This provides us as leaders in the industry to face a fork in the road and create change, or struggle to survive in a constantly shifting environment that is becoming more complex by the day.

My belief is that we must combine the restaurant industry’s love for taking care of people (it’s guests) and take this same approach with our employees. We have to adopt what other industries have found success in and learn from our own challenges to come into a brighter, more sustainable future for the next generation of restaurateurs.

Concepts like “workload management” must be adopted in order to both protect the experience of the employees in restaurants, and work towards beating the stigma that exists around the essential “grind” that restaurant employees feel they have to go through, in order to be successful.

Does your restaurant have a workload issue? Take this quiz!

The restaurant industry and the experience that people get from working in it are incredible, and those who have experienced it would likely agree that they have learned skills that are transferable to any industry. They likely also feel that they have some scars associated with the way that the restaurant industry operates, which I see as the biggest opportunity in the industry.

Together we can work toward a brighter future for the industry, and we can create a better, more sustainable experience for the next generation of restaurateurs.

It is time to think differently, to protect people, and to change restaurants.

Until next time.

Jim

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If you are interested in having a chat, Id love to connect. Send me a DM and let's improve the industry together.

Ps. Whenever you are ready here are a few other ways I help people like you every day.

• If you are a restaurant operator or owner who realizes that increased productivity, improved employee workload, and lower turnover are the only responsible ways to succeed in our industry these days... I've got you covered.

• If you are a consultant, or service provider to the restaurant industry and you are wondering how to create opportunity, looking to build your business in 2023, or find it to be lonely as a solo-preneur there is a spot for you right?here and I would love to meet you.