It’s Time to Look at Outsourcing Your Customer Service to a Nearshore Contact Center

“Nearshore” might not have been a popular term in customer service a few years ago, but it’s coming into play much more lately as companies of all sizes consider outsourcing to a nearshore contact center to improve customer satisfaction. Is it time for you to look at outsourcing your customer service?

Budgets and Value

If you’re like most organizations, you’ve got your eye on your budget and now you’re looking at cutting costs. But is outsourcing really all about cost savings? Maybe in part, but it’s much more than that. Yes, you will save money when you partner with a nearshore contact center, but that doesn’t address value. When you partner with a quality contact center, you’re getting the cost savings as well as the professional services that will stand out to your customers, which is where the value comes into play.

And this addresses another time-sensitive issue in choosing to outsource. Consumers today are not sitting by idly and ignoring poor customer service. They’re dropping brands when they feel they’ve been mistreated, so if your customer satisfaction scores have been falling, it’s time to do something about it.

Premium Services Without Premium Costs

What if you want to save money but you’re also looking for more specialized services? Wouldn’t you have to pay more for things like better technical support or outsourcing to a company with the latest telecommunications equipment vital for improved communication with customers? What about multi-lingual support?

Fortunately, nearshore contact centers have low overhead, which means savings can be passed down to you, and there is no upcharge for technology or multi-lingual support. For example, Belize is the epicenter for U.S. companies seeking nearshore assistance. While English is the official language of Belize, most of its citizens also speak Spanish, which is a huge benefit for companies with a larger Spanish-speaking population of customers.

Year-Round Assistance

Support needs ebb and flow throughout the year. It’s not only the holiday season that hits customer service departments hard, but no matter when the need arises, outsourcing gives you the flexibility you need. At Protel BPO, we have agents ready to handle your fluctuating call volumes.

Protel BPO is focused on collaboration. We work closely with our clients so their customers get customized care. Contact us today for more information about getting the services your customers deserve.