It's a Team Game: How Konica Minolta Puts Together a Winning Lineup for Your Automation Journey

Die-hard Cleveland Guardians fans know the path to a World Series title takes a well-oiled machine. Every player needs to contribute, from the starting pitcher to the bullpen closer. It's the same with our business – Konica Minolta's Intelligent Information Management (IIM) team.

There is special emphasis on the idea of a team working together for the success of our clients. Much like our AL Central leading Cleveland Guardians, it takes the collective effort of the entire team to be successful, and ultimately lead to the success of our clients. There’s a reason pitchers don’t hit (most of the time) and that there are nine batters in a lineup. Unless all 26 individual players work together, you end up looking far more like the Bad News Bears than a World Series contender.?

Here at Konica Minolta, we understand that automation isn't just about selling software; it's about empowering businesses to thrive. That's why our Intelligent Information Management (IIM) team operates with a unique advantage – a seamless partnership between sales, service, and technical support. Let's delve into how this close collaboration benefits you, the customer, at every step of your automation journey:

1. From Scouting to Strategy

Your journey begins with the IIM Account Executive, who acts as your trusted advisor. They understand your business needs and paint a clear picture of how automation can address them. Like a baseball manager setting a lineup, the Account Executive listens to understand your concerns, then builds out the approach from there.? All of these efforts are in collaboration with our clients, avoiding a “one size fits all” approach. While our Account Executives bring years of experience to the table, each client has unique perspectives and specific success criteria that need to be addressed, making each solution tailored to the specific needs of the clients they support.

2. Bringing in the Big Hitters

But it doesn't stop there. They work closely with the IIM Sales Engineer, a technical expert who dives deep into your workflows to craft a customized solution. Early in the process, the team approach at Konica Minolta helps us ensure we’re aligning the right solutions for our clients. By working together early on to identify the ideal combination of people, platforms, and processes, we can ensure that we deliver the most value to our clients. This collaborative approach guarantees we bring the right resources and tools to the table, setting the stage for success. Like a good leadoff hitter, the Sales Engineer sets the table for the rest of the process to be successful.

3. The Pitching Coach: The Project Manager

Once you've decided to move forward, the magic of collaboration truly shines. The IIM Sales team seamlessly hands the ball to the IIM Project Manager, who leads the implementation process. This is the pitching coach of our team, working the right combination of pitchers to bring home a win. This close connection ensures a smooth transition, as the project manager already understands your specific needs and goals, thanks to the clear communication from the sales team. Our sales team leverages the experience of the IIM Project Manager to bring strategic insights to the client and provides expert guidance on how best to deliver for our clients.?

4. The Closer: The Solution Engineer

The IIM Project Manager isn't alone. They work hand-in-hand with the IIM Solutions Engineer, a technical whiz who configures the automation software to perfectly fit your workflows. This close collaboration ensures a solution that's not just powerful, but also tailored to your unique environment. With years of both platform and industry experience, IIM Solution Engineers are skilled not just in the technical aspects of the platforms we support, but in the actual business processes our clients optimize using those platforms. These folks know when we need the lefty specialist out of the bullpen or the lock down closer to seal the deal. This unique blend of experience and technical know how enhances the value of a project from discovery to implementation and through the hands on support of a client’s Go Live.

5. Beyond the Final Out:

The journey doesn't end with launch day. Every good organization has trainers, physicians, nutritionists, and behind the scenes experts to support players for the long season ahead. Our IIM team continues to be your partner in success throughout your entire “season” with us at Konica Minolta. Our Technical Support team provides ongoing support, ensuring your teams have expert assistance to troubleshoot any issues that may arise. IIM Customer Success teams are aligned to provide a go to resource for platform content, IIM events, and special offerings to maximize the investment made in our support software platforms. With ongoing support from the IIM Sales, Services, and Customer Success team, you'll receive ongoing training, optimization recommendations, and everything you need to get the most out of your automation investment. So, ditch the "Bad News Bears" approach and embrace the power of collaboration. Konica Minolta's IIM team is here to help you hit a home run with your business automation.

About the Authors

Joe Russo is an Intelligent Information Management Account Executive with Konica Minolta, a Hyland Software Premier Solution Provider Partner and a Tungsten Automation (Formerly Kofax) Partner of the Year. Joe has previously contributed to The OnBase Blog and The Hyland Blog. His work has also appeared on Mic.com, The Fraternity Advisor, and Factory of Sadness, a Cleveland sports website operated by Fansided. A true Cleveland native, Joe's experienced the highs of baseball victories and the lows of football defeats, but his loyalty to his city's teams remains unwavering.

Sandy Spence is a IIM Professional Services Supervisor and Project Manager at Konica Minolta. Sandy fosters collaboration between the sales team and the IIM PS team to guarantee successful outcomes for both customers and the internal team. While Cleveland, Ohio has been her home for 17 years (and has turned her into a Guardians fan!), her true baseball loyalty and heart lies with the St. Louis Cardinals.