It's still Cold in TEXAS?? ????

Have you ever heard the phrase “cold hands, warm heart”?

In healthcare, we use it often. While a handshake might feel chilly, it’s the warmth in our interactions that truly counts.

This past week in Dallas Texas we had a arctic blast!

For those who are used to living in other regions of the world, 12 degree with a wind chill making it feel like -2 degree may be nothing to you

But to us Texans........... ITS SERIOUS LOL

When you get hit with a cold wind chill it knocks you off your feet

• It shocks you
• It makes you want to get away into a warm place

Well, have you ever had an encounter with someone and they hit you with an "arctic freeze"?

Maybe it was unintentional but they were just....... COLD

In our field, first impressions are everything. Whether you’re greeting a patient, connecting with a colleague, or forging new partnerships, the way you present yourself sets the tone for the entire interaction.

Here are some key principles to ensure your first impression is as "warm as your heart":

1. Acknowledgment

• Prompt Recognition: Greet every patient or colleague immediately—whether in person, on the phone, or via email.
• Warm Approach: Use a friendly greeting and a smile; even over the phone, a smile can brighten your tone.
• Personal Touch: Address them by name whenever possible.

2. Appearance

• Neat & Presentable: Maintain a polished, professional look in all interactions.
• Organized Environment: Ensure your workspace (or digital interface) is tidy and inviting.
• Clear Communication: Speak with clarity and confidence, using respectful language.

3. Active Listening

• Be Attentive: Listen without interrupting to truly understand the needs of those you’re serving.
• Engage Genuinely: Show that you’re engaged with verbal affirmations like “I understand” or “That makes sense.”
• Ask Questions: Clarify details by asking thoughtful questions.

4. Alacrity ??(one of my favorite words - its means cheerfulness, brisk, accepting and willing)

• Stay Optimistic: Approach every encounter with a can-do spirit.
• Offer Alternatives: Instead of saying “I can’t do that,” pivot to “Here’s what I can do.”
• Show Empathy: Let genuine concern for others’ well-being shine through your interactions.

5. An Attitude of Promptness

• Timely Actions: Address inquiries quickly; delays can diminish trust.
• Clear Follow-Ups: If an immediate answer isn’t possible, provide a clear timeline for follow-up.
• Minimize Frustration: Avoid making patients repeat their concerns by being thorough from the start.

In healthcare, your first impression can set the stage for a patient’s entire experience.

But its not just Healthcare.....its everywhere!!!!

While cold hands might be a reality, it’s the warmth of your heart and the sincerity of your care that truly make a difference.

As Maya Angelou said, "People will forget what you said, people will forget what you did, but people will never forget how you made them feel."

Let’s continue to make every encounter count and ensure our patients leave feeling cared for and valued.

It may be the last week of cold here in Texas...... but don't let your encounters with other be cold ????

Check out this quick video on "Cold Hands...Warm HEART"

https://youtu.be/3971gUz6jYA?si=5dWGQamOhVL1kMtR