It's Spooky How Surveil Enhances Customer Retention for Microsoft CSP Partners

The nights are drawing in, the heating is probably back on, pumpkins are on sale in the supermarkets and the witch costumes are being dusted down, for a Microsoft Partner this means only one thing, The CSP renewal season is now underway.

All those customers are starting to look at their agreements, questioning the value, checking the price and looking to benchmark before they sign up for another year. Customer retention is at the top of the agenda.

A recent report by the TSIA, authored by Jeff Connolly, VP of Managed Services Research, presents a compelling statistic: TSIA members have achieved an average customer retention rate of 90% through the provision of managed services. This data underscores the significant role that managed services play in maintaining strong customer relationships and overall satisfaction.

In this context, Surveil emerges as a crucial tool for Microsoft CSP Partners, aiming to optimize their managed services and enhance customer retention. Surveil provides a practical and effective foundation for managing Microsoft's suite of services with a focus on efficiency, control, and optimization.

Surveil streamlines the management process, offering Microsoft CSP Partners a clear and comprehensive overview of licensing, usage, and security. It allows partners to make informed decisions, backed by actionable insights and detailed analytics, to meet evolving customer needs effectively.

Surveil users can quickly see the value that their partner has delivered over the past year. The spectre of overspends is a thing of the past for those clients, the value is clear. Partners of Surveil can demonstrate that they delivered a streamlined, optimised cloud enviroment. Renewal should be a no brainer.

This time of renewal is also an opportunity to discuss the next level of service provision, a time to establilsh what the follwing year holds for the client/partner relationship. Uncover intitiatives for new revenue, begin the process of budgetting and identify the next big thing, be that CO-Pilot readiness or process automation, and Surveil has a play here too.

One of Surveil's standout features is its Navigator functionality. It enhances visibility and operational intelligence, allowing partners to identify trends and make strategic adjustments to improve service quality and customer satisfaction. This approach enables the cultivation of long-term relationships and fosters an environment conducive to customer loyalty and retention.

Surveil also focuses on proactive strategy through its campaign functionalities, enabling sales teams to identify and capitalize on emerging opportunities. This approach aligns with the goal of improving business outcomes, bolstering customer relationships, and driving revenue growth.

In conclusion, Surveil offers Microsoft CSP Partners a robust foundation to enhance their managed services, ultimately contributing to improved customer retention rates. Its features, such as Navigator, are designed to provide actionable insights and operational intelligence, facilitating strategic decision-making and the delivery of high-quality services. By leveraging Surveil, partners can achieve a level of service excellence that resonates with customer satisfaction and loyalty, aligning with the industry’s best practices as highlighted in the TSIA report.