It's September!

ServiceNow World Forum Rotterdam!

Registration is available NOW! The ServiceNow World Forum is coming to Rotterdam on November 22nd.?

Location:?Postillion Hotel & Convention Centre WTC Rotterdam

Date: 22 November

Time: 08:00-18:00

Registration:?https://www.servicenow.com/events/world-forum/rotterdam23/home

ServiceNow - Digital End-User?Experience – DEX. New Product!

Full deck?here.

When employees work remotely from various locations, including their homes, and use diverse technologies, ensuring a delightful user experience can be challenging. While major application outages are typically handled by IT systems and processes, issues like dropped Zoom calls or slow-performing apps often leave employees frustrated and feeling let down by IT. ServiceNow Digital End-User Experience aims to address these challenges by extending technology supervision to the devices employees use, focusing on all aspects of their experience. This includes monitoring SaaS applications like Office 365, installed apps such as Zoom, and the overall functionality of devices like Windows or Mac laptops. By gathering data on the employee's experience as they work, troubleshooting becomes easier and more effective when issues are reported. Even if employees don't report problems, the system can still identify and address issues affecting individuals, ensuring timely remediation actions are taken.

Problem

• No visibility to Application crashes and fragmented tool chain with the helpdesk
• Lack of visibility to SaaS/Web application experience from a customer lens
• Lack of visibility to end-user application performance and stability metrics

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Value?

By using?DEX?combined with ITSM, organizations will be able to “shift further left” by proactively auto-remediating device and application issues. Employees will no longer have to submit incidents for common issues, and Service teams will achieve reduced incident volume and faster MTTR.

Reduces the unnecessary friction between Service and operation teams and eliminates the costs of having hundreds of disparate technology tools across different groups.

ServiceNow - The Vancouver Content Digest.

Kudo's for Lauren McManamon !

Follow the latest communication around the upcoming ServiceNow Release: Vancouver!?You can subscribe here.

Also, keep an eye out on this page where we will share more Vancouver release material soon.

Now available in the ServiceNow Lab – ServiceNow Control Tower.

Did you know ServiceNow has an?Innovation Lab? And that ServiceNow has released the Control Tower, showed during #Knowledge23? ?Go check it out?here.

For this week's update we zoom in on the CIO, CISO & Security Operation:?Run IT Like A Secure Business.

Employee Growth and Development, powered by ServiceNow!

More info?here!

See you next week!