It's Science, Mitch: 7 Questions To Ask When Picking Mental Health Support ????

Would you use a leaky pen to sign an important document?

Or serve stale snacks at a celebration?

How about covering a wound with a dirty bandage?

You wouldn’t settle for these things, so why settle for a low-quality mental health program?

Luckily, companies are increasingly recognizing the importance of their team’s mental well-being. Sometimes, though, this leads to wellness washing—where companies, eager to show they care, may introduce a quick-fix, cheap tool that doesn’t fully address the real needs of their employees.

To make a real impact, you have to choose a mental health platform that truly delivers. We’ve got a checklist to guide you. And we have Mr. Heisenberg, who understands the value of quality, above all else.

Here are 7 questions to ask the salesperson on the other side:

1. Are the 1-1 sessions with psychologists good enough for your team?

The core of any effective mental health support is real-time access to qualified psychologists. This ensures employees can address both professional and personal issues comprehensively.

Look for:

• A rigorous vetting process: Only psychologists with top-tier qualifications and experience.
• At least 45-minute sessions: To provide adequate time for meaningful support.
• Optional additional sessions: Available for employees' friends and family to extend support beyond the workplace.

2. Are there diverse options for a diverse workforce?

Effective mental health support requires options that match the diverse needs of your employees. Ensure your mental health platform includes:

• Diverse psychologists: Expertise in ethnicity, LGBTQ+ sensitivity, and various clinical focuses.
• Global availability: Psychologists across time zones who speak multiple languages.
• Smart pairing: A robust algorithm and questionnaire to match each employee with the right psychologist.

3. Is it easy for employees to access?

Mental health support should be as accessible and user-friendly as possible. Ensure your benefit includes:

• Multilingual options: Support in every team member’s native language.
• User-friendly apps: Both desktop and mobile access.
• Online sessions: With psychologists, leaders, and roundtables for remote teams.
• Complete confidentiality: To maintain privacy and comfort.
• Ongoing onboarding: Regular engagement for new employees.

4. What are the add-ons like?

While one-to-one sessions with psychologists are essential, top-notch mental health support includes more. Look for:

• Group sessions: Opportunities for employees to discuss and workshop mental health topics with experts and peers.
• Self-guided content: Resources for employees to address personal issues independently.

5. What happens in a crisis situation?

Mental health crises can arise very suddenly. But preventative care is also crucial for any company that wishes to build a sustainable future.

That’s why your mental health support should take a well-rounded view of the future and offer:

• Emergency support for mental health crises
• Referrals to healthcare professionals when necessary
• Preventative strategies and support to help your employees boost their resilience, deal with stress, and more—before it builds to a crisis.

6. Can I measure the ROI?

Effective mental health support should deliver measurable results. Look for a platform that provides:

• Data insights: Track team engagement, progress, and needs.
• Responsive support: A customer service team to assist with rollout, onboarding, and ongoing engagement.

7. Is our data secure?

Handling sensitive mental health data requires top-notch privacy protection. Ensure your platform provides:

• Strict data protection policies: Compliance with GDPR regulations to safeguard personal information.
• Complete confidentiality: Assurances that all employees’ data remains private and secure throughout their use of the platform.

Want to compare your mental health support options, or see how your mental health support rates? Try our easy checklist .

For a personalized demo to see how nilo.health works for your company, click below

PS: Did anyone miss Jesse in this newsletter? ??

Until next time ????????

Prerana Sastri ,

Sr. Social & Content Manager @ nilo.health