It's "Not My Job"...

Wow...just wow. How can this happen? Why? When? I could go on and on at how dumbfounded I am to see this. Unfortunately, it doesn't just happen with road painting crews on rural highways...it happens in all areas of business, process, planning and execution (or lack thereof). For those of us in the mortgage business, yeah we're not immune either.

As EVP of Production at Trinity Oaks Mortgage, I have the privilege of talking to a lot of professional loan officers and branch managers across the country about joining our team. Some do, some don't, but I truly enjoy getting to know each one of them and not only telling our story and how we do things but hearing their stories as well. More times than not by the time they are on a call with me, they are actively engaged in seeking new employment elsewhere and are usually experiencing what's depicted in the photograph above.

Now I don't think anyone in a service business intentionally comes in with an attitude of "it's not my job" but somehow over the course of time, through the lack of training and lack of accountability and required sharp execution, the curved stripe has shown up and this time it's not on a country road it's with your loan files and missed closings.

https://www.facebook.com/TrinityOaksMortgageBranchOpportunities/

We are not perfect at Trinity Oaks Mortgage. You read that correct, we are NOT perfect. However, one of our driving Core Values is Relentless Pursuit of Excellence. We have an amazing team of imperfect people, striving with each and every loan file they touch to do an excellent job of execution. In fact, last month we averaged 11.3 days from processing to CTC. We use a blend of human touch and technology to speed up the process for our clients and originators and our processors are licensed professionals.

If you are considering making a career change in 2020 and are a professional loan officer or branch manager, I'd really like to speak with you about our platform. I'll communicate honestly with you, I'll tell you what we're good at and I'll also tell you what we're trying to get better at. What you won't hear me say is that we're perfect (which a lot of recruiters say) and you definitely won't hear me say "It's not my job"! There's not a person in this building that is above pitching in and helping anyone else when they ask. We move that branch! I can be reached at 512-284-4602 [email protected] and I'd like to talk to you about a rewarding mortgage career Trinity Oaks Mortgage.

Blessings,

Scott Crutcher

EVP of Production

O: 469.312.8732

C: 512.284.4602

F: 972.474.3339

420 Century Way, Suite 100, Red Oak, TX 75154

Company NMLS 1443326

Learn More: www.TrinityOaksMortgage.com