It's Not Just Who You Know: Building Deeper Connections for Success
Joseph Michelli, Ph.D.
Professor of Service Excellence at Campbellsville University, New York Times #1 Bestselling Author, Certified Customer Experience (CX) Professional, CEO The Michelli Experience, CX Hall of Fame Inductee, Board Member
Welcome to Customer Experience Excellence — a complimentary weekly newsletter designed to help you drive customer engagement, repeat business, and referrals.?Subscribe here.
*****
We've all heard the adage, “It’s not what you know, it’s who you know.” I believe this saying doesn’t tell the whole story. In today’s world, building meaningful relationships and understanding the people around you goes beyond superficial acquaintance. So, I’ve modified the phrase:
“It’s not what you know OR who you know. It’s what you know ABOUT who you know.”
This slight adjustment underscores the importance of truly understanding the people in your network. Having many connections is one thing, but you can't effectively serve or support others if you don’t know their needs, desires, and motivations.
One of my colleagues, Howard Partridge, the CEO of Phenomenal Products, took my phrase and elevated it. Howard added an essential component:
“It’s not what you know OR who you know. It’s what you know ABOUT who you know and what they know about you (positioning).”
Howard’s insight emphasizes the importance of how others perceive you. It’s not enough to know people—you also want them to understand your value and contribution.
Jim Cathcart, a leading expert in relationship development, adds another layer of wisdom. Jim notes:
“It’s not just who you know, but who’s glad they know you.”
This highlights the emotional connection within relationships. Are people glad to have you in their network? Do they see you as someone who adds value to their lives, personally or professionally? The goal is to know people and foster genuinely appreciated and valued relationships.
Another internet marketer offers a fascinating perspective:
“It’s who THINKS they know you.”
This reflects the idea that perception is often reality. You may not have a close relationship with someone, but if they think they know you—based on your reputation, social media presence, or brand—it can still impact how they view and engage with you.
领英推荐
Finally, Howard and I agree that in today’s world of commoditized products and services, there’s one more crucial layer to add:
“It’s not just who knows you, but who LOVES you.”
The ultimate goal is to create a loyal base of people who know you and love what you stand for, your brand, or your business. These people will advocate for you, refer you, and champion your efforts.
Building Deep Relationships: A Roadmap for Success
Here’s how to deepen your connections and build meaningful relationships that drive personal and professional success:
Questions for Reflection:
Focusing on these deep aspects of relationship building will create lasting, meaningful connections that enhance your personal and professional success.
Remember: “It’s not just who knows you but loves you.”
*****
This downloadable infographic summarizes the content mentioned above. Feel free to share or post it.
To learn more about elevating your business and building deep and lasting connections with key stakeholder groups, please contact me at?josephmichelli.com/contact.
Public Board Member at Saia, Inc.
1 个月Well said Joseph. Thank you!