Its how you say it...
Rahul Jain
ICF-ACC|HR Professional with diversified Industry Experience in APAC|Mentor|Speaker|Social Media Influencer|Author|
We all recognize that communication skills are critical to how effective we are in our professional and personal lives. Most of the time when we work on them, we focus on improving our oral communication or presentation skills, with a special focus on the content of our message. Sometimes we even work on improving our listening skills.
One part of communication we often do not examine is how we deliver our message or the tone we use when we are communicating with others. Yet, our tone might actually be more important than what we say. The tone of voice we use is responsible for about 35-40 percent of the message we are sending. Tone involves the volume you use, the level and type of emotion that you communicate and the emphasis that you place on the words that you choose.
Your tone of voice often has more impact than your actual words, communicating an important part of you and your personality to others. For most people who work in an organizational environment, creating a vocal quality that conveys competence and assurance is important.
The fact that we can change our voices to suit our situations means that we can train ourselves to sound more appropriate and professional if we put our minds to it. Take a little survey before you begin.
Some Tips -
Tone – What does the tone of your voice sound like? Does it reflect confidence? Strength? Assurance? Perhaps your tone reflects fear? Boredom? Immaturity?
Voice inflections – When speaking and thinking about the key points you want to emphasis, make sure the inflections of your voice do just that. Inflection alone can change the meaning of a sentence. Do your inflections have patterns? Some people use a questioning tone that suggests they lack confidence in what they are saying.
Pitch of your voice – Does your voice go up and down at the right times or inappropriate times?
Accent – Do you have an accent that makes it difficult for people to understand you or might bias them against you?
Pace of your speech – How fast do you speak and how appropriate is your speed to your audience?
“Most times, it’s not what you say, it’s how you say it.”
SAI SHAKTI PLACEMENT SERVICES, GURGAON
9 年how are u sir
Head Physical Assets, Critical Assets and Business Continuity.
9 年Very Good Article Rahul, Very Well Said in plain & simple words.
GM Sales at Crompton Greaves Consumer Electricals Limited
9 年Good read KISS - Keep it simple & straightforward & how you do it
Business Advisor - Food & Agri
9 年Excellent communication
General Manager - Corporate HR | HR Strategy, Digital HR & OD
9 年Good to keep in mind at Official Conversation.... But the Voice Tone is one of the important attribute while understanding people behavior. This becomes very critical for HR to gauge the personality trait if an individual is expert of molding his/her tone as per requirement and may not provide actual personality attribute and may be misleading some times...... Just a thought