It's Customer Service Week!
Oluwakemi Sheba ICSN ,CCST
Customer Service and Customer Experience Expert | Certified Trainer | Motivational Speaker | Influencer | I empower individuals and brands to delight customers through exceptional service ??
Welcome again to another exciting edition of 'Customer Service &In-Between, where we get to talk about everything customer service and inspiration.
Happy customer service week!!!
The first full week in October every year ,is dedicated to appreciating customers and frontline staff of every organization who dedicate themselves to serving and attending to the needs of the customer.
It is a time to give back, appreciate,motivate and show that these set of people matter immensely in the organization.
These set of people are the lifeline and most precious asset of ANY organization.
The way frontline employees are treated , determine to a great extent how customers will be treated.
This season therefore to show how valuable they both are by;
?? Celebrating Them
??Motivating Them
?? Rewarding Them
As an organization,you should make the atmosphere more inviting and welcoming this week with decorations, souvenirs,thank you cards/ emails ,light refreshments and gifts for your customers
For your employees,you can organize a retreat where you appreciate their effort with awards ,gifts and team bonding retreat.
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These acts should be done regularly though,not only in this period.
Recognizing your customers at this time will make them trust you more ,remain loyal ,feel valued and want to spend more,while on the part of your staff ,it will boost their moral ,increase productivity and give them a sense of belonging.
This event is once in a year and partaking in it as an organization can set the tone for the coming business year .
How will you be celebrating with your customers and employees this week as a business/ organization?
Always remember,' Customers are the reason we are in business'.
Till I come your way next time,be kind enough to share this newsletter to others within your network.
Do follow Oluwakemi Sheba ICSN ,CCST , for more valuable, informative and educative content.
Catch you soon??,
Kemmy.
PS: Need to groom your Customer Service team with the relevant skills needed to serve your customers exceptionally? I am just a DM away,thank you .
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