It's Challenger Thursday! So here we go: Every insurance company needs a Chief Digital Leader

Research from McKinsey (Insurance IT modernization: Three paths ahead | McKinsey) shows that the digital slowpokes of the insurance industry are performing significantly less across the board.

Some examples:

• Nr of FTEs per policy is 40% less compared to digital leaders
• GWP increases from 0,5-1% when insurance companies have a satisfying user experience
• After implementation of a modern system IT costs are reduced with 41%

Insurance providers must embrace the digital age to avoid a slow death by a thousand cuts, and to achieve this you need a Chief Digital Leader. Right? So the Big question is .....what are the Chief Digital Officer's SUCCES CRITERIA? And what mandate does he or she have to actually make a difference? ......keen to hear you thoughts!