ITKnocks InFocus Aug - Nov 24'

ITKnocks InFocus Aug - Nov 24'

The past few months at ITKnocks have been packed with achievements, events, and innovations that define our passion for excellence. We welcomed dynamic new team members who have already begun contributing to our success. Our thought leaders shared insightful articles on cutting-edge Microsoft technologies, and we demonstrated how Generative AI Copilot is reshaping customer interactions.

From celebrating Wellness Day and our first-ever Copilot webinar to team bonding at a beach picnic, it’s been a fantastic period of growth and collaboration. We also marked key milestones like the Agile Conference and our recognition as a CRN Fast50 company. Take a closer look at this edition to relive these moments and discover what’s next on our journey!


Get Copilot Ready
Get Copilot Ready

?? ITKnocks Hosts First Copilot Webinar

We’re excited to share that ITKnocks successfully hosted its first-ever webinar on Copilot for Microsoft 365, focusing on how businesses can harness the power of #GenAI to drive transformation.

The webinar, led by our experts, explored:

  • The benefits and challenges of adopting generative AI tools.
  • How to assess organizational readiness for Copilot implementation.
  • Practical tips to enhance productivity, creativity, and decision-making.

This milestone event marks ITKnocks’ commitment to helping businesses stay ahead in the evolving tech landscape.

?? Missed the live session? Watch the full recording on YouTube.

?? Ready to explore Copilot for your organization?

Reach out to us for tailored implementation solutions. ?? Get In Touch - ITKnocks


?? Revolutionizing Customer Interactions with Generative AI Copilot: A Demo by Adnan Khan

ITKnocks CEO Adnan Khan recently showcased an incredible demo of how Generative AI Copilot is transforming customer interactions in a Dynamics Contact Center. The demonstration highlighted how Copilot leverages advanced AI capabilities to enhance customer satisfaction and operational efficiency.

Here are some key features that Adnan brought to life during the demo:

  • Real-time Interactions: Copilot responds naturally, providing a seamless customer experience.
  • Silent Detection and Interrupt Handling: Whether a caller pauses or changes their mind, Copilot adapts effortlessly.
  • Dissatisfaction Handling: Copilot detects sentiment changes and promptly escalates calls to a live agent when needed.
  • Cost Efficiency: With reduced need for human intervention, businesses save time and resources.
  • 24/7 Multilingual Support: Delivering consistent service quality across the globe.

This engaging tutorial showcased a live scenario where Copilot initiated and managed a call before transferring to an agent only when required. The result? Faster resolutions, happier customers, and optimized contact centre operations!

?? Watch the full demo on YouTube:


?? Our Chatbot Powered by Microsoft Copilot is Live!

We’re thrilled to announce the launch of our brand-new chatbot on the ITKnocks website! This advanced, AI-powered assistant is designed to enhance the user experience by providing instant support, answering queries, and guiding visitors to explore our services effortlessly.

Available 24/7, the chatbot is a testament to our commitment to innovation and leveraging Microsoft technologies to improve customer interactions. Whether it's helping users navigate our offerings or providing quick answers about our solutions, the chatbot is here to streamline communication and add value to our website visitors.

?? Watch Full Demo

Here’s how it works:

  • Smart Assistance: Powered by Microsoft Copilot , it understands user queries and delivers accurate responses.
  • Quick Navigation: Guides users to the right resources, saving time and effort.
  • Always Available: Ensures support is available anytime, anywhere.


?? ITKnocks Shines at CRN Fast50 2024!

We are thrilled to announce that ITKnocks secured 6th place at the prestigious CRN Fast50 2024 Awards, achieving an incredible 111% growth rate!

This milestone is a testament to the hard work, dedication, and collaboration of our talented team and the unwavering trust of our clients. The awards night in Sydney was a celebration of innovation and excellence within Australia’s IT industry, and we are proud to be recognized among the top-performing companies.

?? Read More...

Thank you to the entire ITKnocks family for making this possible and to the CRN Australia team for organizing such a fantastic event. Here’s to even more success as we continue to deliver exceptional IT solutions with Microsoft Dynamics 365, Power Platform, and beyond!

?? Watch the proud moment:


?? ITKnocks Becomes a Microsoft Solution Partner – Business Applications!

We’re thrilled to announce that ITKnocks has been recognized as a Microsoft Solutions Partner for Business Applications! ??

This achievement underscores our commitment to delivering cutting-edge solutions using Microsoft technologies, helping businesses optimize processes, make data-driven decisions, and drive sustainable growth. As a trusted Microsoft partner, we’re excited to bring our expertise in solutions like Dynamics 365, Power Platform, and other powerful tools to organizations seeking to unlock their full potential.

Together, let's explore new opportunities and accelerate your digital transformation journey with ITKnocks and Microsoft! ????


Agile Conference Pakistan 2024

?? ITKnocks at Agile Conference Pakistan

The ITKnocks Consultants Team recently attended the Agile Conference Pakistan, organized by Agile Pakistan, to explore the latest methodologies and best practices shaping the future of Agile.

The event was an invaluable platform for learning how Agile principles can refine our delivery processes, enhance team collaboration, and ensure we continue providing outstanding solutions to our clients. Our team returned with fresh perspectives on adapting to today’s fast-paced tech landscape and aligning strategies with evolving client needs.

At ITKnocks, we firmly believe that continuous learning is the cornerstone of innovation and business growth. Events like these empower us to stay ahead, ensuring we deliver value-driven results with agility and precision.

?? More Highlights...


?? Wellness Day at ITKnocks: A Day to Recharge and Thrive!

At ITKnocks, we know the importance of taking time to recharge, and our recent Wellness Day in the Karachi office was all about promoting health and balance.

The day kicked off with an energizing session led by Wellness Trainer Ria Pereira, where our team explored yoga, meditation, and wellness exercises. From mindful stretches to calming breathing techniques, the session provided the perfect opportunity to reset and refocus. ??♂?

The cherry on top? A healthy and delicious breakfast spread that fueled our bodies and spirits! ????

At ITKnocks, we’re committed to fostering a fun and supportive workplace where health and happiness thrive. Here’s to more initiatives that inspire wellness, teamwork, and a positive mindset. ??

?? More Highlights...


?? ITKnocks Annual Beach Picnic: A Splash of Fun and Celebration!

This October, ITKnocks made waves with our much-anticipated Annual Beach Picnic at the breathtaking ?? Turtle Beach! From the golden sands to the sparkling waves, it was a day packed with thrilling adventures, team bonding, and endless laughter.

The team embraced the beach vibes with energizing activities, exciting speedboat rides, camel and horseback adventures, and some much-needed splashing in the waves. Add to that a delicious spread of breakfast, lunch, and hi-tea, and we had the recipe for the perfect day under the sun.

More than just a day out, our picnic was a celebration of teamwork, camaraderie, and the incredible milestones we’ve achieved together. It’s moments like these that remind us of the vibrant and supportive culture that makes ITKnocks special.


?? Welcoming New Talent to ITKnocks!

We’re delighted to introduce two incredible professionals who have joined the ITKnocks family, bringing their expertise, enthusiasm, and fresh perspectives to our growing team.

Hira Bahalim:

Hira Bahalim has come aboard as our Lead Business Development Representative. With over three years of experience in business development within the IT industry, Hira is passionate about driving results and fostering client relationships. We’re confident she will play a key role in strengthening our business strategies and partnerships. Welcome to the team, Hira!

Syed Danish Ahmed:

Joining us as a Senior SQA Analyst, Syed Danish Ahmed has more than six years of experience in manual and automation testing. His dedication to delivering high-quality products and his love for innovation in QA processes make him a great fit for ITKnocks. Outside of work, Danish is an avid cricket enthusiast and enjoys travelling. We’re excited to see him make his mark here!


Stay up-to-date with the latest trends, tips, and solutions from ITKnocks! Our team of experts

has been busy sharing valuable insights through our blog posts, covering a wide range of topics from Dynamics 365 to AI-powered solutions. Here’s a roundup of the most recent articles you don’t want to miss:

These articles are packed with practical tips and industry insights to help you maximize the potential of Microsoft Dynamics 365 and other cutting-edge technologies. Check them out on our website to explore how ITKnocks is helping businesses innovate and achieve their goals.


Adnan Khan

?? Implementation of Dynamics Contact Center and Integration with Non-Microsoft CRM and IVR

?? Integrating Dynamics Contact Center & Copilot with Non-Microsoft CRMs

?? Addressing Challenges with Dynamics Contact Center (DCC) & Copilot for Existing Non-Microsoft Contact Centers and CRMs

?? AI and Copilot-Driven Sales Lead Generation Transformation

?? Microsoft Autonomous Agents vs. Microsoft 365 Copilot vs. Copilot Studio

?? AI and Copilot-Enhanced Campaign Optimization for a Client


Khizar Anjum

?? Dynamics 365 Contact Center – AI-Powered Sentiment Prediction for Agent Routing


Ayush Dahiya

?? How to Customize Address Fields for Bing Maps in Dynamics 365 CE


Muhammad Asif

?? REST API to Send Messages to Azure Service Bus Topic Subscription

?? Automate Azure Key Vault Key Refresh with Managed Identity


Rashid Ali Khan

?? Microsoft Dynamics CRM Data Migration Made Simple with Azure Data Factory


Aneela Arshad

?? Customer Journey Creation with Copilot in Dynamics 365 Marketing

?? Optimizing Customer Engagement with Frequency Cap

?? Migrating Custom Triggers in Dynamics 365 Marketing

?? Set 'Regarding' as Contact in Customer Voice Survey Response Using Power Automate


Sunder Luhana

?? Optimize Campaigns with Dynamics 365 Marketing Email Deduplication

?? Enhancing Email Campaigns with Link Aliases in Dynamics 365 Marketing


?? Conclusion:

As we wrap up this exciting edition of our newsletter, we want to take a moment to reflect on all the amazing initiatives, new faces, and innovative solutions that are driving ITKnocks forward. From our wellness day to the insightful demos and exciting new joiners, it's clear that our team is committed to growth, collaboration, and delivering excellence every step of the way. We’re looking forward to even more achievements in the coming months and can’t wait to share them with you!

?? Get in Touch:

Are you ready to take your business to the next level with ITKnocks?

Whether it’s AI-powered solutions, Dynamics 365 implementation, or anything in between, we’re here to help. Reach out to us today and let's explore how we can create impactful, tailored solutions for your organization.

?? Contact Us Now:


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