Is ITIL still on the CIO's mind?
Six or seven years ago everyone was talking about adopting the ITIL framework. It's really just a good set of lessons learned. In the eighties, the British Government tried to analyse the difference between departments that had effective IT spend, and those which weren't so effective, and they came up with a set of common recommendations for an IT organisation to adopt, and some to avoid.
There are five books, going from Strategy to Design, then Transition, Operations and one on Continual Service Improvement. You can extract more than twenty business processes that are carefully outlined from these.
Nowadays though, after the excitement has waned and many technology organisations have tried to implement at least some of these recommendations, with varying degrees of success, it seems that too often "implementing ITIL" has been reduced to installing a service desk to keep track of requests on the IT Department, and measure some degree of Service Level Management. More advanced organisations are strict about Change management too.
That means, out of twenty six processes defined in the V3 publication of ITIL (which, by the way is a copyrighted trademark now owned by Axelos), most organisations (hand on heart) have really so far formally adopted four.
Even "Certification Training" seems to have become a lower priority. This may be simply because all of us that passed an exam seven years ago can't see the need to do it again.
So I'd like to know - post in comments - whether you still believe it will be valuable to have a written policy for all of the ITIL processes currently listed.
The best place to see the full list is - as always - Wikipedia.
ERP // Cloud // Gest?o de TI // ITIL // Projetos de TI // SQL
8 年Great article Bryan!...ITIL is very usefull for professionals who want to know the best practices of Service Management.
ITSM/ESM Leader and ITIL 4 Master Driving Operational Excellence & Innovation | Transforming Businesses at OMNICOM, s.r.o. | Delivering Next-Level Service Management Solutions
9 年Now I see two types of CIOs. First with no or minimal clue what ITIL is and how it can help. But if you ask him about that, the answer is "Yes, we have ITIL" :) usually meaning ITSM tool. If you ask me, how this person became CIO, I have no clue :) Second one understand that ITIL is just a guidance for ITSM. But there is often other problem. They usually use this guidance mainly for operation and a little bit for design and transition but not for strategy related issues. And if the strategic decision is wrong than other service lifecycle stages will suffer.
I believe ITIL is still a key for any IT business success and also even it may not be obvious many important decisions related to strategy, design, transition or operation of IT services will gravitate to "common practice" as described in ITIL, hence it is better to know what it is than to runaround about reinventing the wheel. For sure ITIL shall no be assumed to provide silver bullet solutions, as it is common elsewhere that one size dont fit to all, but quickness, cost and accuracy are often of essence, thats why ITIL still matters :)
Dev | Sec | Platform | Ops | Ambiguous | Terms | Here
9 年No, outsourcing is on the CIO's mind :)
Manager, Data & Advanced Analytics at ADNOC Gas
9 年I think ITIL is dying or dead already.. Since AXELOS owned it few years back.. No new version or new set of methodologies we're introduced since then.. Am not sure what's AXELOS scheme is but it's obvious they won't develop more enhancements to the inflated ITIL.. Beside, ITIL itself must be tweeked and altered to fit a certain organizaion.. It's a set of commonly used practices, not necessarily best practices.