ITIL

ITIL, or Information Technology Infrastructure Library, is a framework for managing IT services. It provides best practices and guidelines for delivering IT services in a way that aligns with business goals and improves efficiency. The framework focuses on key areas such as service design, transition, operation, and continual service improvement.

ITIL is organized into different stages or "lifecycles," each addressing specific aspects of IT service management (ITSM). These include:

1. Service Strategy: Focuses on understanding customer needs and defining how to meet them effectively.

2. Service Design: Involves designing IT services and processes to meet business requirements.

3. Service Transition: Deals with the planning and management of service changes to ensure smooth transitions.

4. Service Operation: Focuses on the delivery and support of IT services.

5. Continual Service Improvement: Aims to continuously improve IT services and processes based on feedback and performance metrics.

ITIL is widely adopted by organizations around the world to improve service quality, reduce costs, and ensure that IT services support business objectives effectively.