ITIL 4 adoption in Middle East

How ITIL 4 adoption works in Middle Eastern?

First let’s talk about general adoption key points and how the Implementation of ITIL changes the roles, responsibilities and processes of an organization. However, change is not always accepted positively by everyone. Your team needs to be motivated to accept the new set of practices prescribed by ITIL. Below is the roadmap for ITIL implementation, following this would ensure that ITIL?does not become a burden for you.

Step # 1 Do Not Follow ITIL Like a Prescription:

While implementing ITIL, you need to remember that it is a set of best practices that can be tweaked or customized partially or fully as per the requirements of your organization

Step #2?Identify Key Processes:

It is important to understand that ITIL is not meant to be implemented in all the processes of an organization. Therefore, it is crucial to identify the key processes where you think ITIL is necessary to be implemented.

Step #3?Use Benchmarks to Identify Successes with ITIL:?

Implementation of ITIL may not necessarily bring quick or tangible improvements in your organization immediately.?Take in consideration the maturity level, set of capabilities of your organization.

Step #4 Train Your Workforce:?

Encourage your workforce to get trained in ITIL Foundation, which is a beginners’ level certification. This will help them to understand the benefits of ITIL better, rather than you trying to convince them about its practices.

Step #5 Make Your Business Case from the perspective of Filling the Gap:??

When making the case for ITIL, try to conduct a gap analysis, which is a tool which helps you to identify how far you are from your set goals and how we should get there by using certain paths bounded with timeframes.

Step #6 Shape your Change Advisory Board (CAB):?

Do not take the burden of implementing the entire process on your shoulders and face all the resistance by yourself. Identify technology experts from different departments in your organization, form a change advisory board (CAB), and schedule weekly meetings to review the implementation of ITIL and how far it is bringing benefits.?

The current state of ITIL in the Middle East?

1. ITIL is more about the “implementation plan” driven from the higher management, or even outside of the organization like partners or investors; adoption was slow and subject to resistance. It was a “good thing to do” rather than a "business-focused" means to an organization.
2. While the customers or end user are important elements to focus, the actual focus was still very much on the IT Tech, the creation of IT rather than the consumption of IT services.
3. Middle Eastern companies prefer “prestige” methodology and were most likely to buy any enterprise solutions for IT service management.
4. Needs better understand on the relative IT service management aspects and ITIL adoption levels across entire originations.
5. Needs to look at the world experience like Europe and North America in particular who have long journey in ITIL adoption with many mistakes and good practices that can be shared for the benefit of all.
6. The priority for them are: simplicity which is a key theme for middle eastern companies and then usability, capabilities, integration,

Middle Eastern companies survey results about ITIL 4 adoption.

What are your company plans for ITIL 4?

1. Already adopted or adopting parts of it: 20.1%
2. Planning to adopt parts of it: 32.5%
3. No plans: 34.0%
4. Don’t know: 13.4%

Conclusion

This set of percentages is far more indicative of the current level of ITIL 4 adoption (than the level of exam-taking is). It shows that 20% of organizations are already adopting or using ITIL 4, with another 32.5% planning to do so.

The 34% that have no ITIL 4 plans is an interesting number too. Because the remaining 66% – which includes the “still undecided” 13% – is again within the 60-70% ITIL adoption levels seen in previous ITSM-focused surveys. This offers hope that first, ITIL is still relevant in the days of DevOps mass adoption. And second, that ITIL 4 is seen as significantly different to, and better than, ITIL v3/2011 for organizations seeking to optimize their ITSM operations and outcomes in 2020 and beyond.