Issue #9 of Interface Insights

This month’s cover story explores the digital transformation journey of Australia’s leading health insurer. Bupa’s Chief Information Officer Simon Birch and Chief Customer & Transformation Officer Danielle Handley are leading the expansion of its healthcare offerings with a Connected Care strategy supported by the Blua health app.

Plus, exclusive technology content, interviews, and insights including:

? Halil Teksal, Global Head of Fintech, Vodafone

? Samer Fouani, Head of Cyber Transformation & Identity Access Management, TAL Australia

? Denis Connolly, CIO of Walden Group (ex EHDH) and CEO of Walden Digital

And so much more!

?? In partnership with: EY, Datamatics, Mantel Group, CyberCX, Hexaware Technologies, Avanade, Assurant, EIP Limited, Okta, CyberArk, Microsoft, Bechtel Corporation, and Oracle

Top Stories from Issue 53:

Bupa: Transforming Healthcare with Digital Access

Chief Information Officer Simon Birch and Chief Customer & Transformation Officer Danielle Handley discuss Bupa ’s transformation journey across APAC and the positive impact of its Connected Care strategy.

“Connected Care is our primary mission and we’ve been focusing our time, investment and energy to reimagine and connect customer experiences."

Vodafone: Personalising Embedded Insurance 101

Halil Teksal , Global Head of Fintech at Vodafone , discusses disruption in insurance, personalisation, and giving customers exactly what they need at the right time.

“We saw a great opportunity to combine embedded insurance with smart devices, since we sell millions of smart devices every year.”

Walden: Advanced technology for a healthier tomorrow

We speak with Denis Connolly , CIO of Walden Group (ex EHDH) and CEO of Walden Digital , about the incredible work the organisation is doing to leverage data and technology for the overall improvement of the world’s health

“We train and empower our users and customers to configure their own view of the world, whether they are in operations or customer service or finance.”

TAL: Championing Cyber Awareness

Samer Fouani , Head of Cyber Transformation & Identity Access Management at TAL Australia , on the cyber journey for colleagues and customers at one of Australia’s leading insurers.

"The data is showing us the efficiency of our user access review. Then we can also overlay what data loss prevention trends look like across the business. It starts to form a picture around the culture for these activities and what that looks like across different segments of our business."

We hope you've enjoyed reading Interface Insights #9.

If you have any procurement or supply chain stories you would like us to feature, please contact us at [email protected].

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