Issue #6: The benefits of “unreasonable hospitality”

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In a Nutshell

How to make “unreasonable hospitality” your cutting edge advantage

With restaurateur and author Will Guidara

1. Make people feel // Hospitality can be defined as the provision of graciousness to others — the way you make people feel will be what they remember way more than whatever it is you are serving them.
2. Beyond reasonable // The most successful people in any field are relentless in bringing the best version of themselves or their product to life — and this “unreasonable” mindset is a game-changer if applied to hospitality.?
3. Three-part plan // Unreasonable hospitality rests on these pillars — being present; taking the work seriously (but yourself less seriously); and creating bespoke customer experiences — which together create strong loyalty.

Read the full article here.

Fast Learnings

• 30% // The portion of work hours that could be automated by generative AI by 2030 in a shift that will force many workers to change occupations, according to McKinsey’s recent report A New Future of Work.
• 100% // The investment return on corporate wellness programs reported by more than half of companies surveyed by Wellhub, a return attributed to a mix of reduced healthcare costs, talent acquisition, and increased productivity.
• 81% // The share of employees who feel their skills are not fully utilized at work, based on research by HR tech vendor Fuel50, driving the case for a “talent revolution” rooted in agility, empowerment, and enablement.
• 11% // The share of people who telework all hours, compared to 77% who do not telework at all and 12% who work a mix, according to the U.S. Bureau of Labor Statistics.?

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Leadership Development

This week we dropped the very first episode of our brand new leadership development podcast How to Make a Leader. Each month, we’ll take the best ideas from the biggest minds in learning and development and distill them into actionable insights. Get plugged in now and never miss an episode:

??? Listen on Apple

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??? Get short recaps on BT+ LinkedIn

What we’re reading and listening to

“The scaffolder—the expert with more capability—has to understand each novice’s capabilities and goals, so they can tune their support appropriately.”

Book: The Skill Code: How to Save Human Ability in an Age of Intelligent Machines by Matt Beane

“Ironically, the best way to actually become the smartest person in the room is by admitting you’re not the smartest person in the room."

Podcast: Episode 130 — Humble Confidence with veteran and entrepreneur Blake Hall by A Bit of Optimism

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