Issue #4 - From April 17 to 22

Happy Sunday! Welcome to the 4th issue of my weekly digest's newsletter, summarising my posts of the week on ITIL 4 and some interesting articles I found on LinkedIn about ITIL and IT Service Management.

Monday, April 17: Service portfolio, catalogue or offering?

If in ITIL everything provided is a service, and services are based on one or more products (defined as a particular 'configuration of resources'), how they are defined in ITIL the physical items we were used to define as 'products'? Let's see the 3 categories of the 'service offering'.

Full post at: https://www.dhirubhai.net/posts/robertotrama_itil-itil4-itsm-activity-7053638366315065344-YCQ-

Tuesday, April 18: How to make things work, together.

Providers provide and consumers consume. Easy, isn't it? Well, not exactly... In reality, when talking about services, the activities by service providers and consumers are not independent of each other but joint, and need to be coordinated in service relationships to ensure the continual co-creation of value.

Full post at: https://www.dhirubhai.net/posts/robertotrama_itil-itil4-itsm-activity-7054000730805809154-VEqX

Wednesday, April 19: Utility and warranty, fit for purpose and use

When we offer a service, we need to ensure two things to the customer: that it can really do what is meant for and that it will not fail or malfunction while doing it. Both aspects are essential: a service that never fails but cannot reach its target, or that is perfect for its purpose but continuously breaks, is either way useless.

Full post at: https://www.dhirubhai.net/posts/robertotrama_itil-itil4-itsm-activity-7054363205946552320-Lc_A

Thursday, April 20: The 'weight' of key concepts in ITIL 4 Foundation exam

After completing the review of the key concepts of ITIL 4, we would want to know how much part of the exam deals with them and which effort is needed to cover them. In the ITIL 4 Foundation book, the key concepts take overall 18,5 pages on 250, for an initial gross ratio of 7.2%.?

Full post at: https://www.dhirubhai.net/posts/robertotrama_itil-itil4-foundation-activity-7054778376141570048-xOM7

Friday, April 21: Advice for the exam, navigate through questions

There are 40 questions in the ITIL 4 Foundation exam. To pass it you need to answer correctly at least 65% of them, that means minimum 26 good answers. A good target is to aim reaching a result of 80% (32 questions answered correctly) to have a safety margin in case of unexpected errors

Full post at: https://www.dhirubhai.net/posts/robertotrama_itil-itil4-foundation-activity-7055257752721342464-8T3I

Saturday, April 22: What makes ITIL 4 a framework?

Principles and key concepts, even if they are the building blocks of the foundations of ITIL 4, do not constitute yet a framework by themselves. What really makes a framework is a 'structure' where all elements find their right position, purpose and meaning. The 'structure' of ITIL 4 is the Service Value System (SVS)

Full post at: https://www.dhirubhai.net/posts/robertotrama_what-makes-itil-4-a-framework-principles-activity-7055480609837658112-7sjj

Interesting articles from other LinkedIn users

ITIL v3 versus ITIL 4

Post by V.N.G. summarising the differences with the previous version of ITIL

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Mapping ITIL 4 practices to COBIT 2019 objectives

Mapping table designed by R.A. and shared by A.A.

Introduction to SIAM (Service Integration and Management)

Article published and shared by ITSM House

That's a wrap for this week, I hope you find it interesting or useful.

Thank you for your attention and see you next week.

Send me your feedback!

Roberto