Issue 4: CX Tips, New Services, and Expansion News!
In this edition, we're excited to share tips and strategies for excelling in customer experience in 2024. We celebrate Tristan Blackwell 's recognition as a Twilio Champion, announce our expansion into the USA (supported by additional funding), and introduce new services from our Zing Design & Build Labs.
Let’s get to it!
Tips and strategies for CX success in 2024
Customer expectations are soaring, driven by rapid technological advancements and a strong emphasis on personalised experiences. These shifts are raising the bar for convenience, efficiency, and customisation in products and services.
Here are tips and strategies for success, along with real-world examples of businesses leveraging Twilio to deliver exceptional customer experiences.
Meet our Twilio Champion
Our very own Tristan Blackwell has been accepted into the class of 2024 Twilio Champions! In Twilio’s own words, the mission of the programme is to: “Recognise and empower our most passionate technical members in the community.”
Twilio Champions like Tristan are technical experts and community builders. They're people who want to share their expertise and inspire others to get the most out of Twilio.
We’re excited to see what Tristan and the rest of the 2024 cohort achieves.
Expanding in the USA!
In recent years, we’ve experienced significant organic growth in the United States, fuelled partly by increasing demand from organisations seeking to capitalise on the rapid advancements in generative and conversational artificial intelligence in customer experience.
To meet demand and further expand in the country, we’ve raised an additional ￡1.25 million from existing shareholders Maven Capital Partners. Our mission remains building nothing short of the world’s leading Twilio consulting partner.
FIVE new Zing Design & Build Labs services ?
Time is of the essence! Our Design & Build Labs are akin to Twilio Advisory Services Packages but with the added advantage of being hands-on when necessary. With core plugins and expert guidance at every stage of rollout, we ensure knowledge transfer and rapid delivery. Discover more by clicking below!
Stay tuned for more Twilio insights and best practices.