Issue #260: More investment in AI-powered automation tech, Epic's EHR market share gains continue, Centivo Acquires a Primary Care Startup
Damo Consulting Inc.
Digital transformation advisory services to enable healthcare organizations navigate the technology-enabled transitions.
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Digital Health in the News
Large language models (LLMs) provide a search experience that’s dramatically different from the web-browser experience. The biggest difference is this: LLMs promise to answer queries not with links, as web browsers do, but with answers. Increasingly, using apps such as ChatGPT or Perplexity, or search portals such as Google’s Search Generative Experience (now AI Overviews) or Bing’s Copilot, customers will learn about products and brands through natural-language outputs. And that process, which will be highly consultative and conversational, will create a new information pipeline that marketers need to monitor to ensure their brands are presented for relevant prompts and described accurately. The authors present three ways for marketers to rise to this challenge. HBR
Increasing surgical services revenue is a top priority for most health systems, but reliance on manual operating room scheduling and operational inefficiencies can impede these efforts. FIERCE Healthcare
Launching telemedicine from within the patient portal – which enables the health system to get electronic signoff on certain documents – is a big boon for compliance and efficiency. Healthcare IT News
Lurie Children’s Hospital has finished reactivating patient-facing systems, nearly four months after the provider first reported a network outage. Healthcare DIVE
Justin Brueck, vice president of innovation and research at Endeavor Health, shared three main reasons that technology pilots end up being unsuccessful at health systems. MedCity News
Insights & Research
This IHI Lucian Leape Institute report describes three use cases for generative artificial intelligence (genAI) applications in clinical care, including a detailed review of benefits and potential risks for patient safety; recommendations and mitigation strategies; an appraisal of the impact of genAI on the patient safety field; and considerations for key groups. Institute for Healthcare Improvement
Emergency department overutilization, exacerbated comorbidities and lost productivity will drive billions in "avoidable and unnecessary expenses" should inequities in mental health access and outcomes across demographics remain addressed. FIERCE Healthcare
Its new survey of inpatient purchasing finds Epic as the only vendor to increase its net market share in 2023 – gaining 153 new hospital clients and now covering more than half of acute care multispecialty beds nationwide. Healthcare IT News
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Featured Events
Last week at the NE HIMSS 2024 Spring Conference in Norwood, MA, healthcare leaders discussed topics on:
… and more.
Damo Thought Leadership and Media Mentions
This article explores the transformative applications and future directions of AI in healthcare, focusing on key areas such as GenAI, RAG, Med LLM’s, Enterprise search, secure and private search, and multi-agent AI systems. Damo Blog
Other Stuff We’re Reading
Government health-insurance program had been a gold mine for private insurers until recently. The Wall Street Journal
Will artificial intelligence take our jobs? As AI raises new fears about a jobless future, it’s helpful to consider how economists’ understanding of technology and labor has evolved. For decades, economists were relatively optimistic, and pointed out that previous waves of technology had not led to mass unemployment. But as income inequality rose in much of the world, they began to revise their theories. Newer models of technology’s effects on the labor market account for the fact that it absolutely can displace workers and lower wages. In the long run, technology does tend to raise living standards. But how soon and how broadly? That depends on two factors: Whether technologies create new jobs for people to do and whether workers have a voice in technology’s deployment. HBR
Digital Health Funding and M&A
Atropos Health, maker of a real-world data platform, sits at the intersection of two rapidly growing fields, real-world evidence research and artificial intelligence. The startup, founded in 2019 as a spin-out of the “Green Button” technology developed at Stanford University, developed a consultation service for doctors powered by publication-grade real-world evidence to guide clinical decisions. The technology can quickly answer clinical questions, such as which drug is most effective for certain cancer patients. FIERCE Healthcare
Centivo, a health plan that sells to self-funded employers, acquired virtual-first primary care startup Eden Health. With this acquisition, Centivo now serves more than 160 employers in all 50 states. MedCity News
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