Issue 2 of International Airport Review: Putting passengers first
Passengers are the aviation industry’s bread and butter and without them airports cannot survive. Airports who are putting their passengers at the heart of everything they do are the ones making huge strides in the quality of their airport experience. Post?pandemic, it is essential that airports can continue attract new passengers, and this means providing an experience that is completely accessible to all. This month’s front cover is inspired by our feature interview with Kurush Minocher from Greater Toronto Airport Authority (p. 14), who says that they are doing just that at Toronto Pearson.?
Minocher spoke to International Airport Review about the new approach the airport is taking in aiming to become the most accessible airport in the world. They are running many programmes in order to improve the experience, and this includes providing areas for passengers’ service animals. Spotting animals in airports is becoming more common, with more and more airlines making arrangements for passengers to take pets on board and some airports like SFO even providing stress-relief animals for passengers. As more passengers are looking to travel with their own pets or assistance animals, airports need to be prepared to adapt to this trend.??
Other key highlights in this issue are not one, but three supplements on contactless technology (p. 6), remote digital towers (p. 17) and baggage handling (p. 25). Articles include the rise of unruly passengers (p. 4), what commercial airports can learn from the private aviation sector (p. 34), an article on Edmonton International Airport’s new regular daily scheduled drone delivery from the airport in controlled airspace (p. 42) and the first sustainable Taxibots in Europe make a debut at Amsterdam Airport Schiphol (p. 45).??
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I am also so pleased to announce that ACI World Director General and International Airport Review Advisory Board Member, Luis Felipe de Oliveira will be guest editing our next issue! This is a key milestone for the brand and the team is very excited to be working with him on what will definitely be a collector’s issue, so make sure your industry colleagues have subscribed to secure the next issue of International Airport Review! Until then!
Read the Issue 2 now and make sure you subscribe to Issue 3!