Issue 2: December 2023
Merry FLEX-mas one and all! ??
In this issue, we outline the range of Twilio partners available to you, (yes, others do exist beside us), as well as the options to accelerate your Flex builds (yes, others do exist beside ours).
Telling you about Twilio products and features is cool, but showing you how to use them is cooler. Today we dive into Twilio Flex Insights with our Complete Introduction featuring the first two instructional videos in a new ‘how to’ series.
Also in this issue, we detail Flex in action in the form of digital helpdesks supporting many thousands of displaced individuals as part of our work for the world's largest humanitarian network.
Finally, we give you everything you need to know about the game changing 'Flex Unify'.
Let’s get to it!
You have Twilio, now what?
So you’ve signed-up for Twilio, but now you need a little help? No problem, that’s what Twilio Build Partners are for!
Finding the perfect partner can be tricky. So we’ve created an ebook detailing everything you need to know including how partners can help, how we differ and much more.
Get started with Twilio Flex Insights
Do you have complete oversight of your contact centre? If you’re on a paid Flex plan, you have access to Twilio Flex Insights, which lets you drill down in the most granular of detail.
Get started with our Complete Introduction to Twilio Flex Insights, and subscribe to our new series of ‘how to’ videos designed to help you master the platform.
Your Flex ‘QuickStart’ Options
Welcome to Twilio Land. You want to start enjoying the rides straight away, right?
Find out about your Flex fast track options with our handy guide. Let us help you navigate the choices so you can choose the best one for you.
Flex for good
We’re incredibly proud to share our work with the world's largest humanitarian network the International Federation of Red Cross and Red Crescent Societies (IFRC).
Flex digital help helpdesks are directly helping thousands upon thousands of displaced people. Find out more about Flex in action in our new case study.
Coming soon: Twilio Flex Unify!
Spotlighted at Twilio's customer and developer conferences this year, Flex Unify is set to change the customer service game. Here's what you need to know!
Thanks for reading. Stay tuned for more insights and best practices.