ISO 9001
David Hutchins
Business Performance Improvement. Mentor. Author. Course creator, Consultant. Presenter
It would be interesting to know what proportion of organisations have ISO 9001 Certification because they really believe in it and truly think that it is a dynamic part of their business strategy and how many do it because they feel pressurised by an overpowering Customer who has virtually forced them into it. I suspect from our own experience with the process of being 'approved' as suppliers that it is more likely the latter. If someone is doing something because they are forced to, the likelihood is that they will do the least they can get away with in order to get the certificate which is then placed to cover a damp patch on the wall in reception. Worse than this. They will think they have 'done' quality because they have a certificate to prove it. Sadly, what they do not realise is that the really important and exciting aspects of 'quality' as the core of a business strategy lies way outside the scope of the Standard. This is obvious because if ISO 9001 Certification was that good why then is there also ISO 9004 which contains some of what has been left out! Unfortunately, the CEOs of many Certified companies do not know that because they are not looking! They will only find out if they stop to think what is it that Toyota, Komatsu, Canon, Nissan, Honda, Philips, Hewlett Packard, etc are doing different. Then if they see it for themselves somewhere, they just might, just might do something about it. This is a loss to society. Meanwhile, those who do know different are eating everyone else's lunch! They could also skim through our course Quality Fundamentals to see what they are missing. Check www.dhiqc.com #management.
Quality Philosopher - Management Systems Specialist
6 年OK, David. You probably guessed I would respond. :)? You present your question as a simple binary option when most of us know that it is rarely as simple as that. Many organisations opt to go for certification as a means of demonstrating to existing and potential customers they have quality management in place to protect existing income streams and attract new. To assume that organisations will just choose to 'do the minimum' does not give them credit for understanding that quality delivers them value.? 9004 has a different target audience. For a start it is guidance and is not a requirements standard like 9001. Hence 9004 is not for certification; it is intended for organisations wanting to look at best practice in quality management. Same for your point on the use of 9001 OR adopting the practices of Toyota et al. This is again not a binary option. You can do both. I haven't checked everyone on your list but at least some of them are using IATF 16949 (the automotive sector scheme standard that has ISO 9001 at its core.
Retired
6 年Tend to agree, certification can be a contractual requirement so not really bought into by leadership leading to tick box approach to obtain and maintain certification.