IR: Two-way communication between issuers and investors

Effective IR is based upon two-way communication between issuers and investors. This includes access to information for analysts and direct communication with company representatives.

Issuers should endeavour to use all channels of communication available to them. These include but are not limited to:

1. Website: The IR section of the issuer’s website should be available in English, if there is not a dedicated IR website, then it is recommended for companies to create one. Issuers should ensure that the website is accessible and is designed to allow equal access to information and services to all users. Investors should be able to register on the website to receive relevant information on a regular basis via e-mail, such as data releases, policy information or notices and links for roadshows or conference calls. Websites should contain an archive of materials presented to investors at roadshows, conference calls, investor presentations and transcripts of speeches by key policymakers or senior management, as appropriate.
2. One-to-one meetings: Issuers shall conduct bilateral meetings with investors on a regular basis. The meetings may be held domestically or abroad.
3. Non-deal roadshows: Issuers should conduct informational meetings convenient for investors and not associated with transactions (non-deal roadshows), at least annually. The CFO of the issuer company is recommended to participate in non-deal roadshows.
4. Investor conference calls: Issuers should conduct regular investor conference calls. Investors should be invited via email and/or an announcement on the Issuer’s website. For government issuers investor conference calls should be on key economic data and policies at least every quarter
5. Investor Conferences: Representatives of issuing companies and governments should keep aware of investor conferences and endeavor to attend in order to be available to investors.
6. Emails - Web-based communication with investors: Issuers shall respond to investor queries or concerns via e-mail or via an HTML based feedback mechanism. Responses should be received within 36 hours.

‘The greatest problem with communication is the illusion that it has already been accomplished’ – George Bernard Shaw

IR has proven to be a very strategic function. There are no limits to adding value to the organization, including: articulating company strategy; focusing on the delivery of key financial messages; engaging management in understanding investor needs; and driving ESG disclosures. All IR functions have a potential to grow and to support their organizations to create value.

For any Investor Relations enquiries, please contact:?[email protected]