IR Link Enhances Convenience with ZiBOX, a Smart Contact Center Solution Optimized for Remote and Mobile Environments
IR Link Corp. (CEO Gwang Won Kim), a Hi Seoul Biz company, specializes in providing cost-effective and reliable call center systems and services. Using its proprietary voice recording and IP communication solutions, the company has developed a network-based CTI system catering to banks, credit card and insurance companies, financial delinquency management, home shopping call centers, and corporate customer service centers.
Recently, IR Link introduced mobile telemarketing (TM) and mobile recording solutions, positioning itself as a leading system integrator and service provider in the voice communication and cloud-based call center sector. The company prioritizes securing top talent and management resources to foster a culture of innovation and build a creative community.
IR Link’s key strength lies in its ability to design optimal call centers tailored to its clients’ purpose, scale, and needs. With extensive experience and numerous call center implementations, the company serves prominent clients like Shinhan Life and DB Insurance, among others, with its advanced solutions.
One of IR Link’s flagship solutions, ZiBOX, is a smart contact center solution for seamless use in office and remote work environments. ZiBOX offers mobile real-time streaming (monitoring), real-time STT (Speech-to-Text), automated voice message playback, and call recording—features accessible in remote and mobile setups. Its compact design and support for USB-C connectivity ensure convenience and flexibility.
Having already exported its solutions to Japan, IR Link seeks to collaborate with U.S. contact center specialists. The company stated, “Due to the product’s reliance on specific IT environments, export limitations exist. However, we aim to actively expand into overseas markets by participating in relevant exhibitions.”
‘Hi Seoul Biz Companies’ represent promising SMEs in Seoul and have grown significantly since the program’s inception in 2004. As of 2023, 1,030 companies have been certified, with a total export value of 2.4 trillion KRW. Despite global economic challenges, this represents a 20% increase from 2022. Total sales for Hi Seoul companies reached 14.21 trillion KRW in 2023, a 3.14% increase from the previous year.