iPhone Policy: Sour or Rotten Apple?

My Problem

My iPhone XR earpiece speaker went kaput!?…a common problem according to many of the user groups.

My Solution

I bought a used genuine Apple earpiece part on eBay for $20 to fix it.?

Opened the phone, replace the old part, and fixed it!?It worked well… except a nasty error where facial recognition would not work because it needed to be configured by an Apple tool that is not available to the public :-(

So, I took my phone to the genius bar at a local Apple store for them to run the configuration/test script.?

At the Store

They would not run the configuration because they could not prove it was a genuine Apple part, so I opened the phone for them to show them the logo and the QR code.

Grudgingly they scanned the QR code, but they told me that they could not run the configuration unless we replaced the battery and other parts on the phone and that it would cost us about $180.?

An Apple “policy” to change a lot of other parts before they could run the config was preventing them to fix my phone.

I explained to them that the battery worked perfectly, and that the other parts that they wanted to replace were in perfect condition, I also demonstrated this functionality to them.

The nice genius guy could not help, big Apple was preventing him...

Bad Apple or Rotten Apple?

Clearly repairing your stuff (rather than throwing it away and buying something new) saves natural resources, prevents waste, and cultivates a repair community.?

Apple’s "Environmentally Friendly" policy – “The products you love also love the planet.” is "no bueno".

It pushes users toward new products, more spend on unnecessary parts, and creates waste that continues to impact our environment and planet in the name of profits.

You be the judge, sour or rotten?