Invest in Physicians (for the sake of patients)

I work with clinical leaders

Most of them took on a leadership role because they want to fix our broken healthcare system -- so that physicians are less hindered and can be in the best position to help their patients. 

Many of them feel isolated from:

1. their administrative peers
2. their physician peers
3. or both

And, at a deep level, what they want is to become someone who gets administration and clinicians moving in the same positive direction for the sake of their patients. 

Because they’re up against some unique circumstances

Their teams aren’t getting the results they should be. It can be patient satisfaction scores, compliance metrics or the one no-one likes to talk about: engagement survey scores. When this happens, physician leaders find themselves trying to manage unproductive meetings and conflicts between patients, staff and administration.

When they open up, I often hear them say they feel:

• Inadequate, like an imposter of a leader
• Frustrated with administration
• A combination of both

And it can get to the point where nothing productive is being discussed or getting done.

And all of this is just plain wrong. Because physicians are the people with the best knowledge, experience and perspective to actually fix our broken healthcare system.

And I will work with them until I can’t anymore

Many of you know my personal and professional stories, but just in case you don’t:

My first son was born with cerebral palsy. We were told we’d have one year with him. But because of very talented and very hard-working physicians, we just celebrated his 27th birthday.  

But it hasn’t been easy. We’ve been in and out of hospitals our whole life. We understand how hard it is to coordinate quality care across multiple specialties and hospitals, dealing with the breakdowns of EMR systems and insurance companies, and other things that we’re not interacting with on a daily basis, that physicians are. 

So I've trained and worked to be one of the Top 1% of Certified Coaches in the United States, so I can serve physicians like the ones who gave me 27 more years with my son then I should have had. 

I’ve worked with hundreds of physicians across 11 systems over the last 25 years - and I will do this work until I can’t anymore.  

So I teach them the strategies and tactics they need to lead and live with purpose

Leading change happens when two things happen:

1. A good solution is developed (the technical side)
2. That solution is accepted and implemented (the people side)

Clinicians are some of the most technically capable and intelligent people on the planet. When it comes to leadership, this is rarely an issue.

I help them develop their Emotional Intelligence (EQ), so they can lead the development, acceptance and implementation of solutions more effectively.

The way we partner with individuals and organizations is we:

1. Analyze your current situation and challenges
2. We clarify your goals and who needs to be involved
3. We build and execute a custom program that achieves those goals

Because otherwise, they'll experience more of the same

Based on our experience, if something isn’t done about this now, clinical leaders tend to:

• Continue to have unproductive meetings 
• Continue to experience unresolved tension and conflict
• Be stuck dealing with policies and decisions that physicians resist because they haven’t been consulted, don’t feel like they’ve been consulted, or they feel like things are getting in the way of taking care of patients

The best part of this work

I'll do this work until we can’t anymore, so that physician leaders:

• Can influence decisions on behalf of physicians and patients
• Are proud of the impact they’re having on the culture around them
• Are leading a team that works together and gets results
• Are the reason morale and retention are high in their teams, hospitals and systems
• Help those around them find the signal in the noise of the chaos of healthcare

Because when we invest in physician leaders, we invest in patients...

And that’s the best part.