INTRODUCTION

The National Research Council helped ASQC Manitoba to broadcast several of Dr. Deming’s satellite broadcasts in July and August, 1991. The broadcast, “Dr. Deming on Optimization Management Losses and Transformation Elements,” was a live satellite seminar telecast from George Washington University from Washington, D.C.  What follows is a brief excerpt and commentary by Dr. Deming on his proposal to all managers, and especially to the top executives on “How to” get out of the “economic mess” that Dr. Deming calls the “crisis” that we are all in.

Given today’s environments, one may ask, “What’s Changed?” 

“The biggest problem that most any company in the Western world faces is not its competitors, nor the Japanese. The biggest problems are self-inflicted, created right at home by management that are off course in the competitive world of today . . . 

Everyone is doing his beat is not the answer. It is necessary that people know what to do. Drastic changes are required. The responsibility for change rests on management. The first step is to learn how to change. Long term commitment to new learning and new philosophy is requires of any management that seeks to improve quality and productivity …” 

The timid and the faint–hearted, and people that expect quick results, are doomed to disappointment.``    (W. Edwards Deming)

The overview that follows simply reflects a relationship with quality and science and the advancement of applied practice.

This article was written recognize NRC and celebrate Canada's WORLD QUALITY MONTH 2016.

WORLD CLASS QUALITY

My sincerest heartfelt congratulations and those on behalf of ASQ Manitoba and ASQ Canada in recognition of the National Research Council of Canada’s 100th anniversary year milestone; especially, the many dedicated people who over the last one hundred years found the vision and courage to make the unknown visible. They made it happen through applied research that continues to improve the qualities of our lives and those of many others in our global communities.

How many may have forgotten or perhaps have never had an opportunity to learn the “wealth” of knowledge and wisdom in our legacies of histories? How many others recognize and understand the magnitude these efforts have had on our lives and livelihoods? How many may not have a thorough understanding of the significance of the dedicated men and women who were the pathfinders and the pioneers of quality, nor the magnitude of the trials, tribulations or conflicts they faced and endured?  

We have inherited great tragedies and great legacies of quality, born out of historical adversity and tragedies of total war. Our legacies are a diversity of qualitative and quantitative technologies. These technologies are our diversities in our multiplicity of cultures and continue in our environments to contribute to our cultural evolution and survival.  Both the known and the unknown are the frameworks for our quality of life and livelihoods. We are dependent on these for the qualities of our lives that not only define our values and beliefs. We know who we are as a people, where we are going and what our purposes are.

NATIONAL QUALITY MONTH

As an ASQC initiative, National Quality Month began in 1984 with a Joint Resolution by Congress and a proclamation by President Reagan. In 1989, President Bush signed the proclamation, renewing America’s commitment to quality.

In the USA and Canada, Quality Month (October) satellite broadcasts started in 1988. National Quality Month (NQM) was a public awareness campaign that encourages business, industry, government, and academia to focus on the strategic importance of quality and continuous improvement. It was sponsored by The American Society for Quality Control. The local event was sponsored by the Manitoba section.

Manitoba’s first Manitoba Quality Month (MQM-88) Forum was a satellite program broadcast live from New York and was the first Canadian/American National Quality Forum and a the first International quality broadcast. It was held at The University of Manitoba, Fort Garry Campus in the University Centre’s Multi-Purpose Room. 

The Prime Minister of Canada, the Right Honourable, Brian Mulroney was the first to proclaim the month of October as Canada’s National Quality Month, the Right Honourable Gary Filmon, proclaimed October has Quality Month in Manitoba and, His Worship, Mayor Bill Norrie, City of Winnipeg, proclaimed October for the City of Winnipeg.  As understood, Winnipeg was the first city; Manitoba was the first province; Canada was the first country and nation in the Commonwealth of Nations to do so.  

CANADA’S NOVEMBER WORLD QUALITY MONTH

While there is considerably more to this story, I asked a question on corporate social accountability and advocacy at the ASQ Fellows 2010 luncheon while seated with six internationally recognized ASQ Fellows who were also members of the International Academy for Quality. Dr. Armand V. Feigenbaum asked me if I had been involved with the ASQ Board. I replied that I had been. He proceeded to ask me several more questions, “If not you . . . who?” Followed by “If not now, when?” His final question was, “Why not you?” Upon reflection, I considered his last question, why not me?

All were in agreement that individual members were also citizens who should do the right things for the right reasons for the right outcomes. Act, step up, raise your voice, speak truth and take the initiative, regardless how uncomfortable it feels or in the uncertainties one faces.  And, if necessary, accept the unintended consequences and act towards appropriate corrective actions.  By the way, one of the ASQ Fellows was Spencer J. Hutchens Jr. who had a wealth of experience, wisdom and understanding of what the practice of Corporate Social Responsibility w.r.t. quality really meant.

After many conversations and advocacy attempts by writing many letters to various institutions and government offices, I was told government at all levels no longer gave proclamations. After writing to the Prime Minister of Canada, the Honourable Stephen Harper, I received a correspondence from the Prime Minister’s Office that stated, within the existing protocols, we could do proclamation ourselves.

We could build on the past proclamations, Manitoba’s Quality Month activities, as well as the quality activities in the other Canadian provinces and regions. Canada would become the first Commonwealth nation involved with World Quality Month.

As an International Chapter member, a Manitoba Section Past Chair, a Division Affairs Council member and a DAC appointed liaison to the ASQ Education Training Board. One critical question became what was the best action to take demonstrating value and be of benefits to members and society as a whole? The best action was to focus on each member in their local communities, meet their needs, giving them the tools and methods encouraging their growth while developing others by initiating community outreach. A 2009 pilot program in Manitoba was developed that focused on learning, advocacy and outreach with a strategy to leverage the strengths of ASQ member units to create a learning organization by aligning strategy with organizational outcomes advancing the quality sciences and to quality profession in Manitoba. This began to lay the foundations that led towards proclaiming Canada’s participation in World Quality Month.  

PRESS RELEASES

ASQ CANADA CELEBRATES 65 YEARS OF QUALITY

Winnipeg, Manitoba June 30 , 2011 – ASQ—the world’s largest network of quality resources and experts—celebrates 65 years of providing the insights, ideas and tools to advance the global quality community. Using the recently unveiled new tagline—The Global Voice of Quality?—ASQ is amplifying quality through the commitment of millions of its diverse quality experts around the world. To date, ASQ has 93 networks and 25 topic- and industry-specific divisions and forums to join the people who make our world work better.

Headquartered in Milwaukee, Wis. with sections across Canada ASQ has established itself as a champion of quality in manufacturing, education, healthcare, the service sector and government, since it was formed in 1946. It has also expanded to more than 150 countries and has an overall membership of more than 80,000 individual members.

“Relationships while continuing to evolve, embrace the challenge of change in our communities at local, regional, national and international levels and . . . are the key foundations to improve the quality of life and well-being for each and every one of us.” says Barry Colby, ASQ Canada & ASQ Division Affairs Council’s Quality Advocate & Ambassador. “We all know what quality and well-being mean to a community. These unique characteristics help individual and community relationships forge linkages of support, creating understanding, shared values and experiences by strengthening individuals and sustaining communities.”

“Our members vision that quality become everyone’s job has professed steadily since the mid ‘80’s.” says Paul Borawski, ASQ CEO. “The Quality community is large, diverse, and inclusive – with room and opportunity for Quality professionals and everyone with a passion for improvement. Our members work in every field and sector of the economy and live in communities in over 140 countries. As ASQ celebrates its latest milestone, I am confident our members will take quality, the quality community and a vital profession to new heights and will continue to make the world a better place in which to live.” 

An ASQ historical perspective of photos is available on ASQ’s Facebook page. In addition, throughout the year, ASQ’s member e-newsletter, ASQ Weekly, will feature member stories about ASQ’s history.

“The Manitoba Section celebrates its 41st year and continues to champion innovative quality issues that impact the development and sustainability of our organizations and communities.” comments Digambar Chahar, Manitoba Section Chair. “Our members have been instrumental in establishing many ‘firsts’ in Manitoba and Canada. They have been recognized as Manitoba Quality Champions and internationally by ASQ through numerous community initiatives, recognitions and awards. Our members have written books, published research articles, participated in national and international standards development, sat on advisory and governance boards, presented papers at international quality congresses, reviewed congress papers, and have been congress session managers."

ASQ traces its beginnings to the end of World War II, as quality experts and manufacturers sought ways to sustain the many quality-improvement techniques used during wartime. Formerly known as The American Society for Quality Control, it was formed by 253 members of 17 quality-related societies. George Edwards, then director of quality assurance at Bell Telephone Labs, was elected its first president.

ASQ CANADA PROCLAIMS NOVEMBER AS WORLD QUALITY MONTH IN CANADA

Winnipeg, Manitoba October 24, 2011– ASQ Canada proclaims the month of November as Canada’s World Quality Month. Last November, ASQ celebrated the inaugural World Quality Month as an international awareness campaign that focuses on the importance of quality, continuous improvement and excellence in all sectors.

As citizens of Canada, we recognize the legacy of quality influencing our lives. Quality impacts people, systems, technologies and their environments, locally, regionally, nationally and internationally. Our proclamation centers on one continuous theme . . . quality of life for all our lives.

ASQ Canada proclaims:

CANADA WORLD QUALITY MONTH

WHEREAS a commitment to total quality and quality of life is fundamental to our country’s long term social and economic welfare; and

WHEREAS quality of life for all our lives is an essential component generating success and achievement in a wide field of endeavours for Canadians; and

WHEREAS each and every one of us must work together to promote and exceed a high standard of excellence in the non-profit, private and public sectors to help ensure Canada’s long term prosperity and success; and

WHEREAS concerned Canadians are committed to individual and community values ensuring that our well-being and quality for life for all our lives is at the foundation cornerstone of community development, capacity building, sustainability, community engagement and, in collaboration with non-profit, business, health care, education, labour and government sectors, to enhance the social and economic development for Canada; and

WHEREAS Canadians proudly join together with other organizations, leaders, and stakeholders in the Global Quality Community in promoting quality and sponsoring activities in support of this national and international awareness campaign;

NOW THEREFORE BE IT KNOWN THAT I, Barry W. Colby, Ambassador and Quality Advocate, ASQ Canada and ASQ Division Affairs Council, in the Province of Manitoba and the City of Winnipeg, do hereby proclaim November, 2011 as

CANADA WORLD QUALITY MONTH

And commend all participants for their contributions to all our communities and urge each and every citizen of Canada to observe this important month.

ASQ(C)/NRC RELATIONSHIP 

ASQ(C)-MB’s relationship with NRC allowed the 1989 and 1990 Manitoba Quality Months events to be held at Winnipeg’s NRC site. NRC helped us with two of Dr. Deming’s satellite broadcasts in July and August, 1991.

My relationship with NRC began 25 years ago when I became the ASQ(C) Manitoba Section Chair. The Science Technology Awareness Network was approached by many industries to help learn about quality. Our common interest was to create awareness and a learning environment that quality principles applications were universal and could be used as personal, organizational and community development. Together we approached the NRC for their consideration in hosting a Deming satellite broadcast at their Winnipeg, Manitoba location.

Together, we hosted several Deming satellite broadcasts in July and August of 1991 with the participation at NRC. Unexpectedly, NRC’s manager surprised us by telling us they brought the rights to tape the broadcast and made it available through the event organizers to many other organizations in our community. (NRC purchased the Deming satellite broadcast rights and the Manitoba section was given a copy of the tape.)

The broadcast, “Dr. Deming on Optimization Management Losses and Transformation Elements,” was a live satellite seminar telecast from George Washington University from Washington, D.C. What follows is a brief excerpt and commentary by Dr. Deming on his proposal to all managers, and especially to the top executives on “How to” get out of the “economic mess” that Dr. Deming calls the “crisis” that we are all in. Given today’s environments, one may ask, “What’s Changed?”

THE CRISIS DEFINED

“The biggest problem that most any company in the Western world faces is not its competitors, nor the Japanese. The biggest problems are self-inflicted, created right at home by management that are off course in the competitive world of today . . . 

Everyone is doing his beat is not the answer. It is necessary that people know what to do. Drastic changes are required. The responsibility for change rests on management. The first step is to learn how to change. Long term commitment to new learning and new philosophy is requires of any management that seeks to improve quality and productivity …” 

The timid and the faint–hearted, and people that expect quick results, are doomed to disappointment.``    (W. Edwards Deming)

From humble beginnings, Deming became known worldwide as the preeminent voice in the world quality movement. He was a harsh critic of corporate management practices and especially of those in the United States. Deming strongly emphasized constancy of purpose, continuous improvement, transformational change and adaptation of systems, products and services.  Management’s role was one of leadership guiding the necessary changes.

Deming might become the best remembered figure of the 20th century associated with quality, even though he thought the chances of that were remote. According to the Associated Press, Deming once was asked how he would like to be remembered in the United States. “I probably won’t even be remembered,” he said. After a pause, he added, “Well, maybe…as someone who spent his life trying to keep America from committing suicide.” (Quality Progress, March 1994, Gone But Never Forgotten by Brad Stratton, Editor) 

A VERY BRIEF HISTORY OF NATIONAL RESEARCH COUNCIL - CANADA 

Canada's National Research Council was established June 6, 1916, during a period characterized by war and turbulent times to advise the government on matters of science and industrial research and involved entities in Canada, the United States, and the United Kingdom. NRC began as a modest committee of university and industry leaders’ intent on mobilizing science and technology in the national interest. Early research focused on military and agricultural security and the development of Canada’s natural resources. They contributed to Canada’s heavy military role during the wars, transformed their society and took their place in the world.

In 1939 the British Commonwealth was a superpower.  Canada was one of four independent dominions including Australia, New Zealand and South Africa. In addition, the Commonwealth consisted of numerous crown colonies, protectorates and the Indian Empire. When the US entered the Second World War, the Commonwealth and United States increased their collaboration and coordinated their resources and research efforts globally.

A VERY BRIEF HISTORY OF THE NATIONAL RESEARCH COUNCIL - U.S.

On June 19, 1916, Untied States President Woodrow Wilson requested that the National Academy of Sciences under its congressional charter organize the National Research Council. The purpose of the Council (originally called the National Research Foundation) was in part to foster and encourage ..."the increased use of scientific research in the development of American industries...the employment of scientific methods in strengthening the national defense ...and such other applications of science as will promote the national security and welfare. (Wikipedia)  

The NRC (US) later became the NSF established by the National Science Foundation Act of 1950. Its stated mission is "To promote the progress of science; to advance the national health, prosperity, and welfare; and to secure the national defense."

AMERICAN SOCIETY FOR QUALITY CONTROL

ASQC publications in May 1996 celebrated the Society’s 50th anniversary and looked back their founding year. It was not the best years of their lives as quality professionals. “The Founding of ASQC” appeared in the May issue of On Q, it focused on the actual founding of the Society and the organization’s early years, while a Quality Progress article examined the quality profession as it existed in the 1940’s. The following is adapted from these sources,  including, A Brief History, the Second Edition MQA Handbook.

The founding of ASQC is a tale of isolated publications and courses, false starts, good intentions, conflict, frustrations and misunder-standings. The idea of a national quality society evolved from a December 1940 meeting sponsored jointly by the American Statistical Association and the Institute of Mathematical Statistics. 

THE WAR PRODUCTION BOARD COURSES

The United States involvement in World War II meant large-scale manufacturing of war material. It became necessary to improve the quality and reliability of their prod-ucts. This required finding and correcting problems in US war production—problems with waste, inefficiency and war profiteering that were affecting the safety, health and well-being of the military and the nation.  What became necessary was the training of factory workers in statistical quality control.

During the First World War manufacturing processes became more complex with larger numbers of workers under supervision. Some of the lessons applied to mass production and piece work led to poor quality workmanship. Full-time inspectors were introduced to counter bad workmanship. Their role was to identify, quarantine and “ideally” correct product quality failures.  For example, it’s estimated 1.5 billion shells were fired and a third of them did not explode has intended. 

Two U.S. government agencies: the War Production Board's Office of Production Research and Development and the Office of Education's Engineering, Science, and Management War Training Program led to the courses held throughout the country. Following each of the courses, the participants were encouraged to meet regularly to share successes and support each other's work. This led to the forma-tion of local quality control societies.

THE STRUGGLE TO UNITE

September and October meetings held in 1944 influenced the incorporation of ASQC. Walter Oliver of the Detroit Society of Quality Control Engineers chaired the meetings, which included participants from Detroit and Pittsburgh. Deciding on the name Society for Quality Control, this group tried to enlist the help of the National Research Council (NRC) to organize nationwide.

What happened next was an unfortu-nate series of miscommunications. Apparently, the minutes of the October meeting were inaccurate. L.P. Eisenhart, the National Research Council official asked to help organize a national quality society, believed the minutes showed that all the organizational work had been done. "It seems to me," wrote Eisenhart to Oliver, "that the matter has been entirely taken out of our hands." Organizational efforts stalled until March 1945, when the NRC was brought back into the fold.

The NRC developed a voting scheme that would allow for the election of a quality society forming committee. The person receiving the most votes would be chairman. Shewhart was elected chairman.

In July 1945, the Society of Quality Control Engineers, Buffalo, NY, announced they had withdrawn from the national organizing efforts. In September 1945 they banded with other quality groups from Detroit, Rochester and Syracuse, NY, to form the Federated Societies.

Shewhart organized a meeting of 12 other local quality societies in early October 1945. This was a continuation of work coordinated by the NRC. The group took on the name Society for Quality Control, but had no direct relationship with the group of the same name formed a year earlier. The year ended with the country having two separate "national" quality organizations that were at odds with each other.

One of the difficulties facing the formation of a national quality society is the necessary funding for its creation.  While it would seem a natural step for the NRC to help arrange funding for such a program, since the government was already paying for war training programs. Trained quality groups where encouraged through volunteer efforts to contribute to the war effort to continue to identify issues.  Given the political ideology and the scrutiny of wartime contractors, the Truman Committee and its influence may have played a role. As understood, when the ASQC Society was formed, the government would not consider making public grants to private industry. Such grants to private industry were unthinkable.  

THE PEACEMAKERS

Two people are regarded as the unifiers: Joseph Manuele and Frederick J. Halton. Their tactics were markedly different.

Manuele was the mediator. He was the director of quality for Westinghouse Manufacturing Company,  a frequent contributor to Industrial Quality Control, a featured speaker at many quality-related meetings, and one of those elected to the NRC's organizing committee.

Halton took a more direct approach making enemies of almost everyone because he was so dedicated and abrasive in pushing ASQC.  He never received the credit he deserved because he eventually made almost everybody angry.  Although merciless and having created some dissension between the East and the Midwest, he pulled it all together.

The Federated Societies had voted to disband and regroup within ASQC. A resolution allowing for this merger was passed. A similar routine was undertaken by the Society for Quality Control, which represented 12 local sections. The assets and liabilities of the two disbanded organizations were accepted by ASQC. The new society also accepted the assets and liabilities of Industrial Quality Control.

 THAT FOUNDING DAY IN FEBRUARY

When ASQC started, four of the society's early presidents—Wareham, Davis, Robert, and Bender—said that ASQC didn't have any money. What it had was a universal common core of values, ideas and beliefs along with the technologies to advance the quality of life.

The Society survived because U.S. corporations came to the rescue. ASQC could not afford any head-quarters staff in the early years. Often, it didn't have more than a storefront office—usually an area made available by the president's company. 

DEDICATION

If there is one word that sums up the efforts of the early Society members, it is persistence, commitment and dedication. This did not go unnoticed on ASQC's first day, Feb. 16, 1946. The board members unanimously agreed to send letters of appreciation to Brumbaugh, Halton, Manuele, Peterson, Schrock, Shewhart, and Wareham "for their con-structive contribution in bringing about the new Society."  Certainly that dedication has allowed ASQC to survive and thrive for the past 50 years.

A BRIEF HISTORY (ADAPTED FROM THE SECOND EDITION MQA HANDBOOK)

In 1998 the Midwest Conference Board changed its name to the Midwest Quality Alliance, A Regional Conference Board of the American Society for Quality. The MQA was the largest of three regional conference boards of ASQ. Membership included 53 sections within the region from ranging from Albuquerque on the West to Cincinnati on the East and from Manitoba in the North to South Texas in the South. The two others were the Northeast Conference Board and the Western Regional Conference. In 2005, MQA became Section 2401, under the Section Affairs Council.

The Midwest Quality Conference Board began in 1945. Many quality control groups were organized and were operating independently across the country. On October 31, 1945 five (5) representatives met at the Deere and Company offices in Chicago, Illinois. (the Chicago Society for Quality Control, the Illinois Society for Quality Control, the Northeastern Society for Quality Control, the Indiana Society for Statistical Control, and the Society for Quality Control – State University of Iowa Group) They began the planning for the First Midwest Quality Control Conference.

The conference sponsored by the five societies was held on March 5th and 6th, 1946, at the LaSalle Hotel in Chicago, Illinois. Mr. Warren E. Jones, President of the Chicago Society, was the General Committee Chair. The conference was an overwhelming success with approximately seven hundred (700) in attendance while over two hundred (200) were turned away because of hotel did not have the capacity.

At a banquet address on March 5, 1946, George D. Edwards, Director of Quality Assurance, Bell Telephone Laboratories became ASQC’s first president to deliver a banquet address. He spoke on the future of quality control. The war offered Bell Telephone who had been using quality techniques for the past 20 years in their procurement to contribute their work to many others in advancing quality.   

As the First Midwest Quality Control Conference was about to begin, representatives from seventeen (17) quality control societies with about 1,000 members were meeting in New York City, to organize a national quality control group called the American Society for Quality Control. This new national group was officially organized February 16, 1946 and incorporated on June 25, 1946. Corporate offices were established in New York City, New York. George D. Edwards was elected ASQC’s first president.

On June 12, 1946, after considerable discussion at its meeting, the Midwest Quality Control Conference Planning Committee accepted the invitation of the newly organized National Society to co-sponsor the 1947 Conference. The Midwest Committee retained all responsibility for the management and obligations of the conference while the National Society retained the right to approve the program.

The conference was officially promoted in 1947 as the First Annual Convention – American Society for Quality Control and The Second Annual Midwest Quality Control Conference.  

OBSERVATIONS AND COMMENTS 

Among many of ASQC’s original purposes in 1946 was the intent “to pool with local, national, and international organizations and technical societies all matters of common interest; to promote unity and effectiveness of effort among all those who are devoting themselves to quality control of industrial processes, by research, by application of its principles, by teaching or studying.” This suggests the continuing collaboration of the NRC entities in the US, Canada and the United Kingdom.

When ASQC was founded in 1946, it not only created regional and a national identity, it created an international cooperative outreach with respect to that identity as well. The first Section outside the U.S., the Toronto Section, 0402, received its ASQC charter December 15, 1946. The Montreal Section, 0401, received its ASQC charter, August 12, 1950. Given an equivalence perspective, both were firsts in their provinces, Quebec and Ontario.

One considerable NRC (Canada and US) milestone was the creation of a multiplicity of quality efforts that came together forming the American Society for Quality Control. That entity, ASQC, in giving quality charters to Toronto and Montreal sections created the first internationally recognized Canadian quality identity i.e., ASQC Region 4, Canada.   Incidentally, these actions created another milestone. Canada became the first country and nation to do so in the Commonwealth of Nations.

In 1996, “we” (Region 4 - Canada) became an “Affiliate Member” with the Canadian Technology Network (CTN). The CTN is a nation-wide organization of over 1000 members providing innovative small and medium-sized enterprise with timely personal access to expertise, advise and information to assist them in meeting technology and related business challenges. CTN links federal and provincial, government laboratories, agencies and departments, universities, community colleges, industry and professional associations, technology centers, economic development agencies, centers of excellence, and the private sector, creating a dynamic efficient and user friendly network focused on enabling small and medium-sized enterprise’s to capitalize on opportunities. (CTN is an initiative of the National Research Council Canada.)

In a December, 1998 during a Region 4 conference call, a proposal was made to the Region 4 Section Chairs to have each section become an ASQ-Community Quality Council and then create a Canadian Community Quality Council and Committee. (CCQCC). This Council would consist of all the Canadian sections and the Committee, the Section Executive Officers, Deputies and Regional Director. This initiative would be driven and chaired by a Regional Deputy Director with active participation of the sections.

The Chairs recognized their section activities throughout the years within their community paralleled those of a Community Quality Council. The premise was that the sections have, over the years, functioned in this role within their communities as they carried out their quality outreach programs to members and non-members alike. And, in many instances they have become the models for the Community Quality initiatives in their communities. This mechanism could offer choices for sections in their communities, strengthen relationships that sections have with other ASQ member units as well as they may have with existing quality councils.

The Chairs consensus was to pursue this program as a regional initiative through focus and outreach at a level that did not consume section resources. As astute individuals dedicated to nonprofit leadership, we needed to remember that change does not just happen . . . we have to make it happen! Leadership is the only real advantage any individual or organization has over another in a competitive society. Combine this with the intelligence of the public then their opinion is indispensable to making it happen.

Quality has no borders.

Barry W. Colby, ASQ Fellow, ASQ Fellows Technical International Group – Charter Member, Director-at-Large, Ambassador and Quality Advocate, ASQ Board Emeritus, ASQ Canada, Barry W. Colby & Associates

11/05/2016