Introducing SmartContact

Engaging patients following an ambulatory encounter addresses wellbeing and service issues, enhancing patient safety and satisfaction. Physicians, case managers, and patient experience leaders obtain real-time feedback through streamlined workflows. SmartContact represents the integration of smart technology with patient contact, optimizing outcomes.

The Problem

Ambulatory care spans emergency departments, urgent care, same-day surgery, invasive procedures, and primary care. It is characterized by its episodic nature, often with no proactive follow-up after discharge. This creates blind spots in patient care, leaving clinicians unaware of patient progress, satisfaction levels, prescription affordability, or the scheduling of necessary follow-ups. Such oversights can result in significant gaps in patient safety and satisfaction. Moreover, traditional CAHPS surveys, such as those provided by Press Ganey, rarely yield actionable insights. Furthermore, healthcare professionals frequently miss out on positive feedback from patients, who often express gratitude when prompted.

The Solution

Auscura, a leading healthcare technology company, embodies its name—to listen ("aus") and assist ("cura"). Since 2012, Auscura has been refining SmartContact, ensuring the system's comprehensiveness, universal applicability, and affordability. Auscura's digital platform stands out for its security, scalability, reliability, and efficacy. SmartContact engages patients with a brief, customizable, branded wellbeing and service assessment. Furthermore, Auscura offers a risk-free pilot, requiring no subscription commitment unless the client is fully satisfied.

The Advantages

SmartContact achieves excellent user engagement, and response rates can surpass one-third. The platform plays a pivotal role in uncovering serious medical concerns early, mitigating malpractice claims risk. It enhances patient satisfaction scores and improves staff morale through positive feedback. Advanced automation simplifies workflows. For instance, a patient-reported issue can be addressed with a library of problem-specific templates that take seconds to pull, edit, and send.

SmartContact integrates advanced automation into healthcare workflows, enhancing patient care and staff efficiency. It alerts on-duty staff when a patient reports a worsening condition, ensuring immediate attention. When aftercare issues are uncovered, they are referred to case managers, streamlining the resolution process. Administrative assistants proactively address service-related concerns, preventing the escalation to a formal grievance.

? 2024 Auscura