Introducing monday Service

In today's fast-paced business environment, staying ahead in service operations is crucial. Whether you're managing IT services, customer support, or facilities, having a robust, proactive approach can make all the difference. That's where monday service comes in. Built on the award-winning monday.com platform, monday service leverages the power of AI and smart automations to transform how service teams operate, delivering exceptional support experiences faster.

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What Can You Manage with monday service?

monday service Beta is designed to handle a wide array of service needs, including:

• IT Service
• Customer Service
• Facilities Service
• HR Service
• External Requests
• Procurement Requests
• Legal Requests
• Finance Requests
• General Requests

Out-of-the-Box Solutions for Various Use Cases

monday service Beta comes with out-of-the-box solutions tailored for multiple service scenarios:

• Ticket Management
• Multi-Channel Support
• AI & Automations
• Service Catalog
• Employee Lifecycle
• SLA Configurations
• Knowledge Management
• Asset Management
• Inventory & Orders
• Customer Portal (Coming soon)

Key Features to Enhance Service Delivery

Automatic Ticket Classification

AI automatically tags tickets by type, urgency, sentiment, and department, ensuring accurate prioritisation of incoming tickets.

Smart Ticket Routing

Speed up ticket handling and reduce manual work with automatic assignment to the relevant agent or team.

Knowledge Base Assistance

AI assistance pulls relevant knowledge to help agents solve a wider range of issues, minimising unnecessary escalations and delays.

Streamlined Communication

Automate replies, follow-ups, and more to enhance communication between agents, customers, and stakeholders.

Get started for Free! We have multiple templates to get you into orbit!

Comprehensive Dashboards & Analytics

Stay ahead of service trends and issues by monitoring your entire service operation's performance. Detect issues before they escalate and identify areas for improvement.

No-Code, Low-Code Flexibility

Create and scale automated service processes that span your organization with ease, adapting quickly without the need for expensive developers or extensive implementation costs.

Rapid Implementation

Enjoy an intuitive user interface and out-of-the-box solutions that enable quick setup and lightning-fast time to value.

One Platform for Enterprise Service Management

monday service creates a seamless connection across the organisation, integrating service desks with their data, tools, and people to maximise resources and boost efficiency.

Turn Service Needs into Action

Bridge the gap between tickets and larger-scale service initiatives by managing them in one place. Connect service management with organisational resources like assets, knowledge base, directories, inventory, and more.

Accelerate Stakeholder Collaboration

Replace messy email threads with in-platform communication to connect internal and external stakeholders efficiently.

What Customers Are Saying

"Our team LOVES the monday service platform and we’re already exploring how we could incorporate it for other departments, too. It has streamlined our workflow in a way that both our team and customers appreciate." Andrew Marshall, VP Operations, Sewell Family of Companies

Seamless Integrations

monday service Beta integrates effortlessly with your existing communication and IT tools:

• Slack
• DocuSign
• Gmail
• Azure DevOps
• Microsoft Teams
• Microsoft Outlook

Ready to Revolutionise Your Service Operations?

Get started today with full access to monday service, no credit card needed. Discover how this powerful platform can transform your service operations from reactive to proactive, empowering your teams to deliver exceptional support experiences faster.

Get Started Today!