Introducing The Customer Experience (CX) Institute (From Temkin Group)

I'm very excited to announce the launch of the Customer Experience (CX) Institute...

The CX Institute helps organizations become customer-centric. It provides leaders across your organization (from first-line supervisors to senior executives) with the knowledge, skills, & mindset required for an organization to become more customer centric.

We developed our training to engage all levels of leaders, regardless how much they currently know about customer experience. It combines Temkin Group’s deep expertise in creating customer-centric organizations with leading-edge eLearning design techniques.

CX Institute will initially have two areas of offerings:

• Corporate Training: License training for 100s or 1,000s of employees.
• Individual Training: Purchase and immediately access the learning journeys.

And we have two initial learning journeys, Customer Experience Fundamentals and Creating a Customer-Centric Culture.

Here's a short recorded webinar about the CX Institute.