An interview with Sam?Proffitt?Director INNOVANT?Consulting

If you are an Oxfordshire business looking for an independent cloud communications consultant that aids local companies arrange work from home or anywhere solutions whilst enhancing team collaboration and communication. 

INNOVANT Consulting is an Oxford based business set up by Sam Proffitt at the start of the year, before that he worked for many years with Scansource, a leading video and voice provider.  

Sam provides a whole range of cloud based communication solutions for the modern business including:  

• Unified communications packages where a single platform provides direct dial interface anywhere, extensive private branch exchange functionality, voice and video conferencing, presence, instant messaging, and file/screen sharing. 
• Contact centre package which allows for allows for communication (whether it be voice, video, email, SMS, web chat or social media) to be queued, routed and dealt with in the most effective manner. 
• Videoconferencing packages including point-to-point and multi-party calls. 
• Remote working packages which allows multiple users to simultaneously collaborate on a project regardless of location. Enables users to apply various content sources to the canvas such as text, images, PDF’s, hyperlinks and more. 

The point about Sam’s business INNOVANT is about guiding customers in the transition to a new telecommunications environment, by simplifying all aspects of the procurement process right through to the solution and the end user experience. 

The point about INNOVANT is, unlike its rivals it is not tied to any specific technologies or vendors. After it has assessed the client’s needs it will suggest various technological solutions for meeting businesses current and future ambitions. Sam has access to some 40 leading technological vendor’s including Zoom, Microsoft, Vonage et cetera.

Recent Success 

Amongst its most recent success, is a top 100 accountancy firm based in Oxford where due to Covid INNOVANT had to create from scratch a remote working communications package so that 130 users could work from home. Since then Sam has been offering ongoing technical support for the client. 

Impact of Covid 

INNOVANT is a business only started at the beginning of the year; to put it bluntly the impact of Covid on day-to-day operations of his business has been minimal to say the least. Since most of the business has been done remotely, but due to Covid it means all meetings with both technological suppliers and customers are now using remote technologies. But there has been no change in his relationship with his vendors or clients. 

Demand for his services has increased 

One thing is clear, since the arrival of Covid demand from local businesses has dramatically grown as the need for quick reliable and secure solutions that INNOVANT can deliver has become more important than ever. But which are not really possible with the various limited free versions of zoom, Microsoft teams, Uber conference et cetera. 

Now firms come to INNOVANT for guidance on finding the best paid for technological communications package that meets the client’s needs. As businesses have begun to understand what these services can provide, they are demanding much more technically advanced solutions to meet their needs. But one thing is clear due to Covid; remote working has become an essential part of doing business and no longer an option. 

Lessons learned 

Amongst the lessons that Sam has learnt is increasing his efforts on brand awareness and marketing is vital for the future development and success of his enterprise. 

To ensure this he is encouraging Oxfordshire businesses about how his solutions can enhance their operational goals. 

As for the future 

As for the future, he expects increasing demand from local businesses for his services, as people realise the benefits of using modern communication technologies especially remote working to be more productive and time efficient. 

For more information about Sam and his business https://www.innovantconsulting.co.uk/  

For more business interviews see https://www.nicnewmanoxford.com/category/covid-business-interviews/