Interview with Richard Nuttall, CEO of SriLankan Airlines – Tech, sustainability, and passenger expectations

At Aviation Festival Asia, Richard Nuttall , CEO of SriLankan Airlines Official joined for an interview to discuss technology, sustainability, passenger expectations, and more.

The airline CEO highlighted the significance of tech in enabling sustainable growth for the airline, from efficiency on board to gains with sustainable aviation fuel (SAF). Nuttall also identified a series of ways that passenger expectations have evolved over the last few years resulting in a high demand for convenience, personalisation, and efficiency across the journey.

Watch the interview below to learn more about SriLankan Airlines’ growth plans, challenges, and the airline CEO’s opinion on whether pandemic trends will fade and the industry will snap back to old ways.

Watch Nuttall’s keynote interview?here?and for more on tech at SriLankan Airlines see?Discussing digital transformation with Chamara Perera, Group Head of IT SriLankan Airlines.

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Questions asked:

1. What are your growth plans for the airline and what are the main challenges to these?
2. What role do you see technology playing in facilitating the sustainable growth of your airline?
3. How have passenger expectations developed over the last few years and what are you doing to keep up with them?
4. Do you think pandemic trends will fade away and we’ll snap back to old ways?

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Article by Jess Brownlow