Interview: Launch of the new Savings loyalty rate.
At Monument, we recognise that tireless work is a given, having it appreciated isn’t. That's why we often talk about client loyalty and why it should be rewarded rather than taken for granted.
This month marks the one-year anniversary since we made a commitment to reward our clients for their loyalty when we launched a range of savings products with competitive rates. Now we’re delivering on it with the launch of the Monument loyalty rate.
Here’s what Samantha Hopkins , our Head of Savings, said about the initiative:
“This time last year, we launched a range of savings products with competitive interest rates. We knew at the time that inflation was a real and growing feature of personal finance. For our valued clients, leaving savings in low (or no) interest bearing accounts made less sense than ever. At the same time, we started talking more about our promise to reward clients for their loyalty.”?
“We built Monument to meet the needs of a community that deserved attention and recognition. Our purpose is to help them make the most of their time and their money; to help them appreciate their worth, and to build a worthy legacy. So, it’s important that we recognise the value of the time they’ve chosen to be with us.
“As our tranche of fixed rate products are now maturing, we have now launched our loyalty rate,” Samantha delightedly said.
How does the Monument loyalty rate work?
“Our clients time is valuable, so we’ve stuck with a straightforward and uncomplicated way of rewarding them if they stay with us. It’s as simple as this: when a client rolls off their fixed rate, we’ll reward them with a rate that is higher than our current published rate,” explained Samantha.
Here’s an example:
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For new clients thinking about Monument, how would you describe our savings offering?
?“First, our savings products are designed to be simple, fair, and easy to use. Second, eligible savings with us are protected up to ￡85,000 by the Financial Services Compensation Scheme (FSCS). Our clients have worked hard for their savings. They can trust us to safeguard it,” explained Samantha.
“We offer exceptional client service using modern technology, allowing clients to open savings accounts in minutes, making the process one of the quickest in the market. If a client needs us, it’s quick to contact our UK-based Client Services team through the app. The team can be contacted via in-app live chat, call, video, or email. It’s the client’s choice which channel they choose. Finally, we offer competitive rates, which are always published on our website and in the app.”
About our Savings Accounts
Here’s our best rates today for new clients:
Looking for something a bit longer?
Correct as at 10 March 2023.
Monument Bank Limited (10921940) is registered in England at 33 Cavendish Square, London, W1G 0PW. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under FRN 849724.?